SOC Analyst

Key Responsibilities

• Monitoring and alert handling using tools such as Grafana Cloud and AWS CloudWatch
• Ticket management through Freshservice or similar ITSM platforms
• Customer communication via email and incident notifications
• Incident troubleshooting and escalation as per defined runbooks
• DDoS monitoring and escalation
• AWS operational and security incident support
• Endpoint security monitoring and management
• Support for OTT, DRM, Watermarking, and EV charging security-related platforms

Required Skill

• 3-5 years of experience in SOC, Service Operations, NOC, or Cloud Operations
• Basic to intermediate knowledge of AWS Cloud services
• Understanding of Windows and Linux environment
• Experience with monitoring, alerting, and incident management tools
• Experience in ticket handling and customer communications
• Good verbal and written English communication skills
• Knowledge of scripting (PowerShell, Bash, or Python) will be an added advantage

Work Location & Shift Requirement

• Location: Noida
• Night shifts may be performed remotely based on customer approval
• 24x7 rotational shift support