Job Description: Senior Automation, Orchestration and Scripting Engineer (ITSM & ITOM) and Automation Engineer
Location: Chennai or Pune, India
Position Overview
We are seeking an experienced and dynamic Senior Automation, Orchestration and Scripting Engineer with 7 to 10 years of hands-on experience in Automation, Orchestration, Scripting and secondary skills in ServiceNow, ITSM and ITOM. The ideal candidate will have in-depth expertise in Common Service Data Model (CSDM), application service mapping, and a strong background in agentic AI, automation, and orchestrations. This position offers the flexibility to be based in either Chennai or Pune, India.
Key Responsibilities
- Administer, configure, and maintain the Automation and Orchestration platforms (with secondary focus on ServiceNow) to ensure optimal performance and alignment with business objectives.
- Manage and enhance Automation frameworks, orchestration pipelines and scripting modules (with secondary support for ITSM/ITOM), with a particular focus on implementing and optimizing CSDM and application service mapping.
- Design and implement workflows, automations, and orchestrations leveraging agentic AI and ServiceNow Orchestration capabilities.
- Collaborate with cross-functional teams to gather requirements, develop solutions, and deliver process improvements through automation.
- Maintain system integrity, perform regular platform upgrades, and ensure compliance with IT best practices and security standards.
- Develop and maintain detailed documentation for configurations, processes, and customizations.
- Provide technical guidance and mentorship to junior team members.
- Support integration efforts with other enterprise systems and tools as needed.
Required Qualifications
- Bachelor's degree in computer science, Information Technology, or a related field.
- 7 to 10 years of proven experience as a ServiceNow Administrator, with significant exposure to Automation frameworks, orchestration pipelines and scripting modules (with secondary support for ITSM/ITOM).
- Extensive hands-on experience with CSDM and application service mapping within ServiceNow.
- Strong knowledge and practical experience in agentic AI, workflow automations, and orchestrations.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication and interpersonal abilities, with a customer-focused approach.
Preferred Qualifications
- Certifications in ServiceNow (e.g., Certified System Administrator, Certified Implementation Specialist).
- Certifications in automation and orchestration-related products and tools.
- Experience working in global, multi-location teams.
- Proven experience with ServiceNow integrations and API management.
Location and Work Environment
- Location: Chennai or Pune, India (on-site or hybrid, as per company policy).
- Competitive salary and benefits package.
- Opportunity to work in a collaborative and innovative environment.
