SMS NOC Engineer

• Provide 24X7X365 NOC Support for VAS related issues
• Manage day to day operations of SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing Troubleshooting
• New clients interconnect and interconnection testing
• Monitoring of all alarms/alerts from system and System health checklist for various nodes
• Monitoring Disk Space, log files, Dumps/logs purging, application up-time
• Capacity management and reporting in case of possible breach of capacity
• Answer customer emails/calls and provide timely high level of service
• Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events
• Head to Head testing/configuration with clients
• Management reporting as per requirement
• Maintain a good understanding of al l NOC processes and implement them appropriately

TECHNICAL/FUNCTIONAL SKILLS REQUIRED

• Bachelor of Engineering in Computer/IT/Telecommunication or Bachelors in Science with certifications like CCNA/CCNA Voice
• Work experience on VAS domain good understanding of telecom concepts
• Team player with strong interpersonal skills

SOFT SKILLS REQUIRED:

• Excellent analytical, problem-solving and technical troubleshooting skills
• Strong verbal and written communication skills;
• Ability to remain composed and professional in stressful, high-pressure situations