About the Company
Owns training for the NBH Permission Calling team — the team driving society permissions and rate card conversations against brand campaigns. Responsible for ensuring pitch quality is consistently at the expected standard, all SOPs/guidelines are followed, and the team's performance and overall productivity keep improving.
About the Role
Key Responsibilities
- Design and deliver training for the calling team on pitch quality, rate card conversations, and permission conversion — ensuring every caller performs at the expected standard
- Monitor calls/pitches against SOPs and guidelines; identify gaps and coach callers to close them
- Run structured onboarding for new callers and refresher training for the existing team
- Track individual and team performance and productivity, and design targeted coaching plans to drive improvement
- Partner with the GM — Permission Calling to translate KPI gaps (conversion, productivity, SOP adherence) into specific training interventions
- Maintain and continuously update training content (scripts, objection-handling playbooks, SOP guides) as campaigns and rate cards evolve
Qualifications
- Prior experience in a calling/tele-sales background, combined with prior experience in a training role — ideally has both pitched/sold over calls and trained/coached a calling team before
Required Skills
- Track record of driving team performance/productivity numbers, not just delivering training content
- Strong coaching and communication skills; ability to give direct, actionable feedback
- Data-oriented — comfortable tracking training impact against hard KPIs (conversion %, productivity, SOP compliance)
Preferred Skills
- Opportunity to work with a fast-growing, tech-enabled property management platform.
- A dynamic, collaborative, and execution-driven culture.
- Competitive compensation with performance-linked incentives.
- Strong growth and career advancement opportunities.
