Smartstream IDLM Support Analyst

• Job Description

• Project Description:

As a technical BAU support analyst , you will provide support of the Smartstream Intraday Liquidity application and BAU activities. Being responsible for and providing technical support of the underlying application, releases and infrastructure.

• Responsibilities:

• Support UK hours from (7am to 4pm) or (9am to 6pm) or (10am to 7pm) , as required.

• Participate in overnight support rota (on call) , and weekend work (releases /support etc).

• You will be a self motivator, who is able to take a task and progress it independently, or as part of a team.

• Document technical requirements or processes to capture the configuration being performed.

• Support and test technical systems/servers (shown below).

• Work with third party software provider and work within pre-defined application standards and raise queries or tickets if software defects are identified with the software vendor

• Apply industry experience and ensure the solution incorporates best practice

• Work with neighbouring technology and project teams to ensure changes and rolled out in a co-ordinated manner which is non-disruptive to the business

• Work in a coordinated manner around go-live activities, ensuring services are transitioned into the live production environment in a manner which is compliant with technology policy and non-disruptive to the business

• Provide a level of post live support and assist with remediation where necessary

• Work on key technical areas identified below.

• Ensure defects are tracked and managed, with the appropriate team assigned any defects identified during the test phases

• Highlight risks or concerns ensuring items are followed up or escalated appropriately

• Mandatory Skills Description:

• Have experience of vendor application Smartstream Intraday Liquidity Management primarily, (or Smartstream Recs )

• Have excellent communication skills, being able to converse with a wide variety of teams (unix/database/application)

• Familiar with Change Requests, attending and representing on CAB and weekend rollout of code changes.

• Control M application knowledge, jobs creation, administration, alerting, file move, file watchers , etc.

• Oracle Sql scripting and oracle databse concepts

• Linux shell scripting and support.

• Ability to package up and manage configuration/code changes into releases, and apply to production.

• Jboss 7 server knowledge, configuration and support, and WAR file deployment.

• JMS Queue processing and principles

• GitHub software management

• Be flexible, particularly when working on rolling out system changes in non-business hours and weekends.

• Be a self-motivator, who is able to take a task and progress it independently, or as part of a team.

• Have an understanding of banking concepts in relation to cash management and reconciliation.

• Nice-to-Have Skills Description:

• Experience of BAU Support