Roles & Responsibilities
- Design, develop, and maintain SmartComm correspondence templates and document solutions.
- Configure and customize customer communication workflows using Smart Communications CCM.
- Implement business requirements for policy letters, statements, notices, and customer correspondence.
- Develop and support PDF generation
- and document composition solutions.
- Perform template enhancements, compliance-driven updates, and production fixes.
- Analyze incidents and provide L2/L3 production support.
- Troubleshoot document generation, batch-processing, and integration issues.
- Collaborate with business analysts, QA teams, and client stakeholders.
- Participate in release management, deployment, and post-production support activities.
- Support migration projects from legacy CCM platforms such as xPression, Documaker, or other correspondence systems.
- Ensure adherence to SDLC, change management, and documentation standards.
Experience: 4-7 Years
Location: Open across Tech Mahindra locations
