Skills:
client handling, consultation, client upgradation, Sales Management, client followup, team handling,
Technical & Operational Excellence
- Ensure safe handling & maintenance of all equipment of the Slimming section.
- Monitor & review progress of clients after each slimming session.
- Ensure suitable corrective actions wrt all Unsuccessful Outcomes wrt clients & adherence to Escalation Matrix to deliver the desired outcomes (including, if required, to the Corporate Technical team for prompt & timely assistance).
- Ensure slimming cards are filled with client signature, comments, & photographs. Also ensure all consent forms wherever required are duly signed by the customers.
- Monitor & ensure the consumption of products as per SOPs (while ensuring zero pilferages).
- Maintain Slimming staff individual productivity as per company standards.
- Ensure cleanliness of the Slimming section, therapy rooms, & Nursing station.
- Supervise maintenance of all Slimming appliances (& inform CH/Corporate about machines requiring repair).
- Ensure Slimming stock Ordering at the Centre & Physical verification of stock as per defined guidelines. Follow policy of FIFO for product consumption.
Sales Excellence
- Achieve the sales & execution targets of Slimming Services (including targets for self).
- Improve sales of slimming packages through up-selling, while cross-selling of beauty packages.
- Plan & execute sales events in coordination with Corporate.
Customer Excellence
- Drive customer excellence by ensuring high standards of service by the Slimming team.
- Ensure regular follow-up of clients & execution of packages within validity.
- Address client concerns proactively & ensure client satisfaction.
- Implement corporate policies & SOPs, conducting audits & reviews for compliance.
- Liaise with the Corporate Office for updates, technical inputs, & stock availability.
- Send required information to Corporate Office including the number of clients booked, completed packages, & other reports.
Leadership & Team Management
- Conduct recruitment, induction, & orientation of new Slimming staff as per SOPs.
- Lead & develop the Slimming team to enhance performance, service delivery, & service efficacy (Inform Slimming Staff about the monthly promotional offers & incentive policy wrt Sales, Execution & Products targets).
- Conduct regular meetings with staff for sorting out grievances & taking suggestions for improvement.
- Check attendance (plan for absenteeism), work allocation (Slimming appointments & distribution/rotation of work) & manage weekly off days for Slimming staff.
- Responsible for grooming, training, discipline, & welfare of Slimming staff.
