Job Description
Description
Experience: 4 to 7 Years
Notice period: Immediate to 30 Days
Location: Bangalore & Noida
Requirements
4+ Year of Experience.
Specialist provides essential, real-time assistance to clients by
troubleshooting and resolving hardware and software issues. Help clients and
support personal level 1 and 2 with issues arising from install and configure
our product. Manage case load and respond to issues within the frame of the
SLA. Document solutions, process and procedure.
Required Skills and Qualifications:
Communication: Excellent verbal and written skills for
explaining complex technical concepts to non-technical users.
Organization: Ability to prioritize tasks and manage
multiple support tickets simultaneously.
Troubleshooting and Diagnosis: Diagnose and resolve
technical, hardware, software, and network issues via phone, email or chat
tools.
Database knowledge: MySQL or equivalent at least know how
to query information.
Familiarity with ticketing systems such as ServiceNow,
Zendesk is required, Siebel is a plus to have.
Knowledge of rest API: to use is a must, to create API is a
plus.
Knowledge of programing language: such as python or java
script is desired.
Knowledge of building software tools to automate manual
processes with framework like Angular and Flask is an extra plus.
Debugging tools: Sumo logic, Mixpanel and SSH general
commands (Linux)
Job responsibilities
4+ Year of Experience.
Specialist provides essential, real-time assistance to clients by
troubleshooting and resolving hardware and software issues. Help clients and
support personal level 1 and 2 with issues arising from install and configure
our product. Manage case load and respond to issues within the frame of the
SLA. Document solutions, process and procedure.
Required Skills and Qualifications:
Communication: Excellent verbal and written skills for
explaining complex technical concepts to non-technical users.
Organization: Ability to prioritize tasks and manage
multiple support tickets simultaneously.
Troubleshooting and Diagnosis: Diagnose and resolve
technical, hardware, software, and network issues via phone, email or chat
tools.
Database knowledge: MySQL or equivalent at least know how
to query information.
Familiarity with ticketing systems such as ServiceNow,
Zendesk is required, Siebel is a plus to have.
Knowledge of rest API: to use is a must, to create API is a
plus.
Knowledge of programing language: such as python or java
script is desired.
Knowledge of building software tools to automate manual
processes with framework like Angular and Flask is an extra plus.
Debugging tools: Sumo logic, Mixpanel and SSH general
commands (Linux)
What we offer
Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.
Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.
Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.
Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!
High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
