SLA-IC Co-Ordinator

Responsibilities

Direct Responsibilities

Service Level Agreement Coordinator

· Coordination of SLA (IC -Internal Contract) issuance in relationship with IC Factory Team, Banking Platform IT ISPL, Project Managers and the Beneficiaries

· Ability to work in an international environment

· Coordination of SLA (IC -Internal Contract) signature in relationship with onshore managers, beneficiaries and providers

· Make sure that the Legal documents delivery is compliant with the Project deliveries. Escalate blocking issues.

· Production of KPIs on SLAs (IC -Internal Contract)

· Scheduling, Preparing and leading Committee meetings.

· Co-ordinate with Legal and Compliance teams

· Adapt as per regulatory requirements.

· To initiate the contract once purchase or in-house application is deployed.

· Once the SLA (IC -Internal Contract) is signed, ensure the service review is in place with beneficiaries and providers which includes KPIs, services etc

· Actively contributes to the overall governance of the SLA. (IC -Internal Contract)

· To manage the controls that are executed on SLA (IC -Internal Contract)

Contributing Responsibilities

· Coordination of SLA (IC -Internal Contract) issuance in relationship with IC Factory Team, Banking Platform IT Office, the Project Manager and the Beneficiaries

Technical & Behavioral Competencies

· 10 years of relevant working experience in SLA (IC -Internal Contract)

· Fluency in English both oral and written (mandatory)

· Ability to work in an international environment

· Knowledge of Legal documentation, Data Protection (GDPR), IT Security

· PPT, Excel also Power BI will be helpful

Specific Qualifications:

Legal background or knowledge

Experience Level: At least 10 years

Skills Referential (Required knowledge, skills and abilities)

· Attention to detail / rigor

· Client focused

· Ability to collaborate / Teamwork

· Ability to deliver / Results driven

Technical Skills:

• · 10 years of relevant working experience in SLA (IC -Internal Contract)
• · Fluency in English both oral and written (mandatory)
• · Ability to work in an international environment
• · Knowledge of Legal documentation, Data Protection (GDPR), IT Security
• · PPT, Excel also Power BI will be helpful

Behavioral Skills:

• · Good communication with internal and onshore stakeholder Management.
• · Thrives in collaborative environment with Customer-focused mindset.
• · Teamwork and Initiative mindset

Education Level: Bachelor Degree or equivalent

Location: Chennai