Job Summary:
We are seeking a proactive and detail-oriented NOC Network Engineer with 4 to 6 years of experience in network monitoring and support. The ideal candidate should have strong hands-on experience with Cisco configurations, a solid understanding of IP networking fundamentals, and practical experience with FortiGate firewall configuration. This role is responsible for 24/7 network monitoring, incident management, and ensuring high availability of network services.
Key Responsibilities:
- Monitor network infrastructure (LAN/WAN, routers, switches, firewalls) using NOC tools and dashboards
- Perform troubleshooting and incident resolution for network-related issues
- Configure and support Cisco routers and switches (basic to intermediate level)
- Manage and troubleshoot FortiGate firewalls, including policy configuration, NAT, and VPNs
- Support wireless network monitoring and basic configuration (APs, SSIDs, user connectivity issues)
- Handle ticketing systems, track incidents, and ensure timely resolution as per SLAs
- Maintain network documentation, incident reports, and shift handover notes
- Participate in change management activities and scheduled maintenance tasks
Required Skills:
- Strong knowledge of Cisco routing and switching (configuration and troubleshooting)
- Solid understanding of IP networking (TCP/IP, subnetting, VLANs, DNS, DHCP)
- Hands-on experience with FortiGate firewall configuration (policies, NAT, VPN – IPsec/SSL)
- Experience in network monitoring tools (e.g., SolarWinds, PRTG, Nagios, etc.)
- Working knowledge of routing protocols
- Understanding of wireless networking concepts and troubleshooting
Preferred Qualifications:
- Certifications such as CCNA / CCNP and Fortinet NSE (preferred)
- Experience working in a 24/7 NOC environment
Soft Skills:
- Strong analytical and troubleshooting skills
- Good communication and documentation abilities
- Willingness to learn and adapt to new technologies
- Ability to work in rotational shifts (24/7 support environment)
