Sky VRM - Team Leader-Sky Channel-VRM - Support

Job Role: Team Leader

. Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.

. Collaborating with fulfilment teams to ensure best in class conversion ratios.

. Ensure availability of trained manpower to maintain production at 100% capacity.

. Meet cost to income ratios as determined by Score card.

. Adherence to Standards of Performance.

. Meeting Customer Satisfaction index as measured through NPS surveys.

Job Requirements:

. Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.

. People management skill essential.

. Experience in working in a tele-sales or relationship management in BFSI preferred.

. Certified in AMFI/IRDA.

. Good listening skills and strong communication abilities.

. Team Player.