Responsibilities
IT System Management and Budgeting:
- Assist in formulating the IT budget to align with strategic goals and procure necessary IT assets.
- Ensure adherence to annual maintenance schedules for all IT equipment and infrastructure.
- Liaise with vendors to manage maintenance plans and resolve critical hardware/software faults.
- Monitor vendor service levels and ensure compliance with SIPL's quality and service standards.
Systems Management And Support
- Develop and deploy systems for efficient Toll Collection Management System and ATMS.
- Maintain and regularly update servers to ensure business continuity and data integrity.
- Perform data recovery procedures in case of data loss and maintain strict controls over server passwords.
- Resolve IT-related user queries promptly and coordinate with network technicians for network issue resolution.
- Ensure comprehensive technical and user documentation for all IT systems and update as necessary.
Operations And Maintenance
- Set up and oversee environmental control and power safety systems in server rooms to ensure equipment safety.
- Ensure 100% availability of all FASTAG lanes for smooth Electronic Toll Collection (ETC) transactions.
- Provide support for reconciliation and address system-related issues with acquirer banks promptly.
- Directly manage service level agreements with IT service providers and enforce compliance with agreed service levels.
- Facilitate quick resolution of IT service requests and escalate complex issues as necessary to meet specified timelines.
Key Stakeholders - Internal
Projects Team
Key Stakeholders - External
Client (NHAI)
IT Service Providers
Government Authorities
Contractors
Qualifications
Education Qualification:
Essential: B.Tech/B.E - IT or any graduation in IT field
Work Experience (Range Of Years)
7-10 years of relevant experience
