Site Support Engineer

Job Description

As a Site Support Engineer, you will be an integral part of our Black Box Sales department, ensuring the successful implementation and support of our cutting-edge KVM and AV solutions. Your expertise will be crucial in delivering exceptional customer experiences and driving our business forward.

Responsibilities

• Provide on-site technical support and troubleshooting for KVM and AV systems.
• Perform site installations, configurations, and maintenance as per customer requirements.
• Set up demos and Proof of Concepts (PoCs) to showcase our solutions capabilities.
• Collaborate with the sales team to understand customer needs and deliver tailored solutions.
• Maintain accurate records of site visits, installations, and support activities.
• Stay updated with the latest industry trends and technologies in KVM and AV.
• Offer pre-sales support, including product demonstrations and technical consultations.
• Ensure customer satisfaction by promptly addressing any post-sales queries or issues.
• Work closely with the engineering team to gather feedback and improve our products.
  
  

Qualifications

• A minimum of 2-3 years of experience in a similar role, preferably in the KVM or AV industry.
• A strong engineering or technical education background, with a degree in a relevant field.
• Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
• Strong communication and interpersonal skills, with the ability to interact with clients and colleagues effectively.
• A customer-centric mindset, with a focus on delivering exceptional service and support.
• Proficiency in using various KVM and AV equipment and software tools.
• Ability to work independently and manage multiple projects simultaneously.
• Willingness to travel for site visits and installations as required.
• A valid driving license and a clean driving record.
• Any additional certifications or training in KVM or AV technologies will be an advantage.