Site Reliability Engineering Manager

• Strong hands-on PagerDuty implementation experience

• PagerDuty Event Orchestration

• Event routing, correlation, deduplication & suppression

• Services, teams & business-service configuration

• On-call schedules & escalation policies

• Incident response workflow configuration

• PagerDuty REST APIs / integrations

• Enterprise production implementation experience

• Moogsoft architecture / operations / migration knowledge

• Monitoring & observability concepts

• Alert/event migration experience

• Major Incident Management workflows

• ServiceNow incident integration

• Production migration & cutover

• Event-noise reduction / alert optimization

• Technical documentation & KT

Acts as the technical anchor for PagerDuty implementation

• Understands existing Moogsoft configuration and maps required capabilities to PagerDuty

• Owns PagerDuty platform configuration and implementation standards

• Designs event orchestration, routing, correlation, deduplication and suppression rules

• Configures services, teams, schedules, escalation policies and responder workflows

• Leads technical decisions for PagerDuty implementation

• Supports migration planning, production cutover and stabilization

• Coordinates technically with monitoring, ServiceNow and automation engineers

• Ensures the implementation meets the agreed SOW technical outcomes

• Leads technical documentation and knowledge transfer