Site Reliability Engineer

Site Reliability Engineer (SRE)

Experience: 3–5 years

Location: Bengaluru — Hybrid

Type: Full-time

Reports to: Tech Lead / EM

About the role

You'll keep our SaaS platform fast, available, and observable as we scale. This is an engineering-first SRE role — you'll spend more time automating reliability than firefighting, and you'll set the standards for how we run services in production.

What you'll do

• Define and track SLOs/SLIs and error budgets with product and engineering teams.

• Build and own observability: metrics, logging, tracing, dashboards, and alerting (e.g., Prometheus,

Grafana, Datadog, OpenTelemetry).

• Drive incident management — on-call rotation, runbooks, blameless postmortems, and

follow-through on action items.

• Own infrastructure as code and automation (Terraform), container orchestration on AWS EKS and

ECS with Helm, and CI/CD reliability.

• Improve performance, capacity planning, and cost efficiency of cloud infrastructure.

• Partner with security to maintain a hardened, compliant production environment.

What we're looking for

• 3–5 years in SRE, DevOps, or production-focused software engineering.

• Hands-on with AWS EKS (Kubernetes) and ECS for container orchestration.

• Strong with Helm for packaging and deploying services.

• Strong IaC (Terraform) and CI/CD pipeline experience on AWS.

• Solid observability tooling experience and a track record of reducing MTTR.

• Comfortable with automation/scripting in Go, Python, or Bash.

• Has carried production on-call and run real incident response.

Bonus

• Reliability for multi-tenant SaaS at scale.

• Service mesh, progressive delivery (Argo, Flagger), or chaos engineering.

• Exposure to security/compliance frameworks (SOC 2, ISO 27001).