Site Reliability Engineer (SQL, Windows, Banking, ITIL, Datadog, Jira)

Responsibilities

• Provide L2 application and production support for critical enterprise applications, ensuring high availability and operational stability.
• Monitor production environments using tools such as Nagios, Datadog, and Splunk, and proactively identify and resolve issues.
• Investigate application failures, troubleshoot production incidents, and perform root cause analysis (RCA) to prevent recurring problems.
• Manage incidents, problems, and changes in accordance with ITIL processes while meeting defined SLAs.
• Support application deployments, service restarts, health checks, and post-release validation activities.
• Administer and troubleshoot applications hosted on Linux and Windows servers.
• Execute SQL queries for data validation, issue investigation, and production support.
• Monitor and maintain scheduled jobs using Control-M, Cron, and related scheduling tools.
• Support and maintain Apache web servers and applications hosted in VMware environments.
• Assist with deployment activities using Jenkins and version control using Git.
• Work with AWS services such as EC2 and S3 to support cloud-hosted applications.
• Collaborate with development, infrastructure, database, and network teams to resolve complex production issues.
• Create and maintain operational documentation, SOPs, and knowledge base articles.
• Participate in 24/7 production support and on-call rotations when required.

Requirements

• 8+ years in Software development including Application Support and Production Support.
• Minimum 4 years in Application Support/Production Support
• Strong hands-on experience with Linux and Windows administration and troubleshooting.
• Good experience in Application Monitoring using enterprise monitoring tools.
• Proficiency in SQL for data analysis and production issue resolution.
• Experience working with AWS cloud services, including EC2 and S3.
• Hands-on experience with Jenkins for deployment support and Git for version control.
• Strong knowledge of monitoring tools including Nagios, Datadog, and Splunk.
• Experience using Jira for incident and ticket management.
• Solid troubleshooting and analytical skills with the ability to perform effective Root Cause Analysis (RCA).
• Good understanding of ITIL principles, including Incident, Problem, and Change Management.
• Experience supporting Apache web servers and VMware virtual environments.
• Strong communication and stakeholder management skills.
• Ability to work independently in a fast-paced production environment.