Site Reliability Engineer

About Skyhigh Security:

Skyhigh Security is a dynamic, fast-paced cloud company and a leader in data security. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.

Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Aylesbury, Bengaluru, Frisco, Milpitas, Paderborn, Sydney, Tokyo and more, our employees are the heart and soul of our company.

Key Responsibilities:

• Keep Production Running: Own Incident, Problem, and Change Management to maintain high availability across our cloud-native security infrastructure (SSE/CASB) and global POPs.
• Drive Major Incident Response & PIRs: Lead live troubleshooting during major outages, coordinate across engineering teams to restore service fast, and write thorough Post-Incident Reviews (PIRs) / RCAs to prevent repeat issues.
• Cut Alert Noise & Toil: Dig into metrics, logs, and dashboards to spot trends, tune noisy alerts, find performance bottlenecks, and build self-healing automation.
• Build Internal Tooling & AI Automation: Write code (Python/Go) and build AI-assisted workflows and agents to automate repetitive operational tasks, incident triage, and diagnostics.
• Own Runbooks & SOPs: Write, test, and maintain clear Standard Operating Procedures and runbooks so both on-call engineers and automated tooling have accurate playbooks.
• Security & Maintenance: Coordinate planned maintenance windows, production change rollouts, and routine vulnerability patching across commercial and regulated environments.
• On-Call Rotation: Participate in a global, follow-the-sun on-call rotation every few weeks to support our 24x7 production environment.

Qualifications:

• Experience & Education: Bachelor's degree with 4-6 years of hands-on experience in SRE, DevOps, or Linux Systems Engineering.
• Cloud & Containers: Solid working knowledge of AWS core services and experience running containerized workloads on Kubernetes (EKS).
• Linux & Web Infrastructure: Strong Linux systems administration skills and practical experience managing web/proxy servers (Nginx, Apache, Tomcat).
• Observability & Incident Tools: Hands-on experience setting up dashboards, queries, and alerts using Prometheus, Grafana, OpenSearch/ELK, CloudWatch, and PagerDuty.
• CI/CD & Configuration Management: Day-to-day experience with GitHub, configuration management (Ansible or Salt), and deployment pipelines (Jenkins, Harness, ArgoCD, or GitHub Actions).
• Networking Fundamentals: Solid grasp of core networking concepts including TCP/IP, UDP, DNS, proxies, and load balancing.
• Coding & Automation: Ability to write clean scripts and automations in Python or Go. Experience with Infrastructure as Code (Terraform or CloudFormation).
• AI & LLM: Strong interest or practical experience working with LLM APIs, Agentic AI, or tool integrations (like MCP) to solve operational problems.
• Troubleshooting Mindset: A methodical approach to debugging complex distributed systems, paired with clear written communication for incident timelines and RCA documentation.

Good to Have:

• Hands-on network administration or troubleshooting experience in cloud or hybrid environments.
• Working knowledge of SQL and NoSQL data stores (Postgres, Redis, Cassandra, Couchbase, CrateDB).
• Familiarity with workflow orchestration engines like Temporal, Cadence, AWS Step Functions, or Airflow.
• Experience using secrets management tools like HashiCorpVault.
• Prior background in the Cloud Security (SSE, CASB, SWG, DLP) domains.