Site Reliability Engineer

We are looking for Site Reliability Engineer with experience in supporting data warehousing products. As a member of the Product development organization, focus will be on working with development teams, providing timely support to customers and identify/implementing process automation, for cloud BI product.

. BE or equivalent experience or higher degree in Computer Science / Engineering or equivalent from top university

. Validated experience, supporting business customers on any Cloud/On-premise BI Application

. Experience in SQL/PL-SQL and excellent de-bugging skills

. Experience in Diagnosing network latency and intermittent issues, Reading and analyzing log files

. Good Functional Knowledge in ERP, Finance, HCM or EBS domain

. Working experience with any ERP/in-demand application such as Oracle EBS, Fusion is helpful

. Good programming skills in Python/Java

. Exposure to cloud infrastructure, Oracle Cloud Infrastructure (OCI) is helpful

. Experience in performance tuning SQL and understanding ETL pipelines

. Build, Configure, Manage and Coordinate all Build and Release engineering activities

. Strong logical/critical thinking and problem resolution skill

. Excellent interpersonal skills

Roles and Responsibilities:

. As member of Pipeline Production Operations, you will address customer issues and tickets within defined SLA's

. Proactively identify and resolve potential problems in an effort to prevent them from occurring and improve the overall customer experiences

. You will approach each case with a goal of ensuring Oracle Analytics products are performing at an efficient level by addressing any underlying or additional problems uncovered during each

Customer engagement.

. Co-ordinate and connect with different team members to formulate the solutions to customer issues

. You will ensure full understanding of the issue, including impact to customer.

You will recommend solutions to customers and follow through to resolution or escalate the case in a timely manner if no resolution can be found.

. Bring together logs, configuration details and attempt to reproduce the reported issues.

. Develop and improve Knowledge base for the issues and their solutions.

Participate in knowledge sharing via involvement in technical discussions and Knowledge Base documentation.

Prioritize workload based on severity and demonstrate a sense of urgency when handling cases.

Find opportunities for process improvements and automation through building right utilities/tools

Willing to be working in Shifts and weekends based on support rota.

Career Level - IC2