Site Reliability Engineer

About organisation:-

We are a US Based Venture backed Digital Health Company. We enable Health Care Providers (HCP) to capture true Virtual Care Opportunities beyond Telehealth. We enable HCP to provide Proactive and Continuous Care and add new Recurring monthly revenue streams without any upfront cost. With our unique distribution and business model, we are seeing fast acceptance and great adaptation with our target customers.

We have built unique and Industry's first Integrated Hardware, Cloud & AI Technologies based Virtual care Platforms for HCP Market. We are a US-focused post revenue company with customers in 9 US States and growing fast. We provide an excellent opportunity to Innovate and work on cutting-edge product technologies in a very fast-moving dynamic and empowered environment.

Job brief

We're looking for a Senior Site Reliability Engineer to own the reliability, performance, and operational maturity of the platform. You'll sit at the intersection of engineering and operations — writing code, hardening infrastructure, and building the systems that let a small team run a HIPAA-regulated healthcare platform with confidence. This is a hands-on senior role: you'll set direction on SLOs, observability, incident response, and infrastructure-as-code while still shipping the work yourself.

 Responsibilities

• Define and drive SLOs, SLIs, and error budgets across our core services, and use them to make real prioritization decisions.
• Own the observability stack end to end — metrics, logging, tracing, and alerting — so that we detect problems before patients and clinicians do.
• Lead incident response: run the on-call program, sharpen runbooks, drive blameless postmortems, and close the loop on action items.
• Improve the reliability of our data layer, including PostgreSQL operations at scale (logical replication, read replicas, materialized view refresh pipelines, bloat and vacuum management, failover, and recovery).
• Build and maintain infrastructure-as-code and CI/CD pipelines that make deployments boring, repeatable, and safe.
• Harden the platform for HIPAA compliance — encryption in transit and at rest, access controls, audit logging, backup/restore testing, and disaster recovery drills.
• Manage and improve our hosting footprint across Aptible and AWS, including capacity planning, cost efficiency, and infrastructure security.
• Partner with product and application engineers to build reliability in from the start, rather than bolting it on later.
• Automate the toil out of operational work so the team scales without headcount scaling linearly. 

What We're Looking For

• 6+ years in SRE, DevOps, platform, or infrastructure engineering, including senior ownership of production systems.
•  Strong programming/scripting ability (Python, Go, Bash, or similar) — you automate rather than click.
• Deep experience operating PostgreSQL in production: replication, performance tuning, backups, and recovery under pressure.
• Solid hands-on AWS experience (compute, networking, IAM, storage) and comfort with a PaaS layer like Aptible.
• Proven track record with observability tooling (e.g., Prometheus/Grafana, Datadog, OpenTelemetry, ELK, or equivalent).
• Experience building CI/CD pipelines and infrastructure-as-code (Terraform, CloudFormation, or similar).
• A calm, structured approach to incidents, and the instinct to fix the class of problem, not just the instance.
• Clear written communication — runbooks, postmortems, and design docs that other people can actually use

Nice to Have

• Exposure to new-age, open-source AI-native observability and AI-SRE tooling — e.g., SigNoz, HolmesGPT, IncidentFox, K8sGPT, Keep, or Coroot — and interest in using AI agents to accelerate root-cause analysis and reduce MTTR. Familiarity with commercial equivalents (e.g., Datadog Bits AI) is a plus, but we favor open-source, self-hostable options.

• Experience running systems under HIPAA, SOC 2, HITRUST, or similar regulatory regimes.

• Familiarity with GraphQL infrastructure (e.g., Hasura) and headless CMS platforms (e.g., Strapi).

• Background in healthcare, medical device, or other high-stakes/regulated environments.

• Experience with identity and access tooling (SSO/SAML/SCIM, Entra ID) and data/BI tools such as Metabase.

• Experience defining an on-call culture from scratch or maturing an early-stage one.