What You'll Do & How You'll Make Your Mark.
- Be responsible for downtime and maintain the product SLA.
- Participate in weekly on call rotation, solving escalated tickets, resolving outages, and debugging production issues.
- Provide great customer service by responding to escalations and building self-serving tools/methods for customers and support teams.
- Work closely with various stakeholders like Engineering, Monitoring and Operations teams, NetOps &, business development teams.
- Strict adherence to automating routine tasks by scripting.
- Learning and continuous improvement - Devote time for learning innovative technology and practices.
Basic Skillset
- Excellent knowledge of Linux internals & OS fundamentals like scheduler, memory, storage, networking, Filesystems etc.
- OSI, TCP/IP & networking fundamentals
- Exposure to RDBMS like MySQL, PostgreSQL etc.
- Exposure to any configuration management tools like Puppet, Ansible, Chef etc
- Understanding of GIT concepts / terminologies.
- Shell scripting
- Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other teams Preferred Skillset:
- Understanding of DNS-to-Deployments and everything in between.
- Experience of managing large-scale infrastructure.
- Knowledge of HA-Proxy, Nginx, Heartbeat/KeepAlived, pacemaker etc.
- Prior experience of managing global DNS infrastructure and large-scale Email systems is a bonus.
- Exposure to RDBMS and NoSQL Databases like MySQL / PostgreSQL, Redis, Cassandra, etc.
- Understanding of virtualization and containerization. Working knowledge of Docker, KVM/Libvirt. Exposure to infrastructure orchestration platforms like Kubernetes, OpenShift, OpenStack, & GCP a plus.
- Has prior experience in managing mail servers running Postfix, Dovecot, Exim, Roundcube Webmail etc.
- Proficient in at least one scripting language like Python, Ruby, Golang, Perl, PowerShell, etc
