Site Reliability Engineer

About Instaclustr

NetApp is looking for Technical Operations Engineer to join our growing Instaclustr team in Bengaluru, India. NetApp's Instaclustr offering provides open source as-a-service, delivering reliability at scale. We manage cutting edge open-source technologies (Cassandra, Kafka, OpenSearch,PostgreSQL, Redis, Postgres, ClickHouse and Cadence) for our customers around the world.

NetApp Instaclustr makes it easy for our customers to run powerful open-source applications at the highest levels of scale. We have developed a platform that takes care of the whole lifecycle: provisioning infrastructure, installing applications and, most importantly, keeping the applications running reliably in production. Since being founded in 2013, Instaclustr has grown strongly, with over 300 customers worldwide, and over 35,000 nodes under management.

Our Technical Operations Engineers are the frontline team keeping our large fleet of cloud-hosted open-source clusters up and running. Your work will ensure the security, reliability and performance of world-class systems and databases. You will collaborate with our customer's technical teams, from globally recognised companies in the gaming, banking and logistics industry sectors, ranging from big multinationals to emerging start-ups.

The Role

As TechOps Engineer, you will be part of our TechOps team who maintain and support our large fleet of cloud-hosted Apache Kafka, OpenSearch, Apache Cassandra & other open-source technology clusters. Every day will raise interesting and challenging problems ranging across many different areas such as fleet management, customer support, operations and incident response. You will be working with other teams, including Product Management, Development Teams and Customer Success to help drive and shape the way we support our customers.

Duties and Activities:

• Provide expert operational support to our nodes running in the cloud (AWS/Azure/GCP), using technologies such as Linux (CoreOS, Ubuntu), Docker, and languages including Java, Python and bash.
• Responding to customer queries and incidents, diagnosing and solving complex technical issues by liaising with customer's engineers on Apache Kafka and OpenSearch and other supported technologies and maintain a high standard of customer communication.
• Investigate issues and apply standard change and maintenance procedures to optimise the performance and stability of production systems.
• Undertake complex cluster operations such as migrations, upgrades and maintenance on our fleet.
• Develop and continually improve our suite of internal automation tools, applications, documentation, processes and procedures.
• Be a proactive, reliable and supportive member of the TechOps team, and participate in a 24/7 rotating shift roster.
  
  

Skills/Qualifications:

We require you to have the right skills and maintain professional qualifications for the role covering:

• At least 3 years work experience.
• Strong knowledge and experience with Linux and be comfortable working from the command line. This is essential, there are no GUIs here.
• Good fundamental computer science/software engineering skills and knowledge, particularly operating system internals, resource management, and networking.
• Previous experience working with databases and/or Open-Source Techs (managing standard tasks, handle production issues, performance tuning) in a support role.
• Programming skills in Python, bash scripting, SQL, and source code control using Git.
• Exceptional ability to communicate clearly and professionally in written and verbal English (essential).
• Follow required processes and procedures.
• Demonstrated ability to multitask.
• Work as part of a team and use your initiative to get things done.
• Passion for all things IT, and especially open source.
• Any customer service experience is favourable.