The Job
- Manage Autopilot Pre-Provision configuration to keep it up to date and provideL2 supportfor device enrollment issues.
- ManageMobile Device policy,MAMPolicy,Restriction, Enrollments, Profile, and compliance configuration.
- Deploy monthly Windows Operating system patches and Vulnerability remediation throughIntune,SCCM, andQualystools.
- Create and deploy applications through Intune, SCCM, JAMF and Qualys
- Manage Kiosk devices configuration and deployment.
- Overseeing VDI support team during daily operations.
- Defining/Coordinating application package creation for deployment via PB Software Center
- Improving new hire VDI provisioning as well as equipment for established employees
- Collaborate with the Service Desk and Desk Side Support team to identify the most repeated issues to automate the fix.
- Create observability dashboards for services offered byEUCto identify the gaps proactively.
- Create Synthetic monitoring for all EUC services to proactively monitor infrastructure issues/outages.
- Contribute to the development of automation tools for provisioning, configuration management, and deployment using DevOps tools.
- Collaborate with the SRE team to design, implement, and improve monitoring, alerting, and incident response processes leveraging tools like Grafana, Splunk, etc.
- Create automated fixes for failed App and patch deployment devices to increase deployment success rate.
- Engage in and improve the whole lifecycle of services.
Qualifications Skills required.
- Bachelor s degree in computer science or related field and established technologist with 8+ years of related experience.
- Experience - Previous Citrix admin-level role in desktop virtualization management.
- Experience - Citrix CVAD and Cloud offerings
- Experience - Citrix MCS, WEM, and related technologies
- Experience - Must have: Microsoft Intune, SCCM, JAMF Pro, Azure AD, Active Directory.
- Experience - Must have: Microsoft security patching, software packaging deployment.
- Experience - Must have: Mobile device management (iOS Android)
- Experience - Must have: Operating System build and hardening.
- Experience - Must have: Managing hybrid cloud environments.
- Experience - Must have: SRE and Observability - Proactive, Automation and Synthetic Monitoring implementation.
- Experience - Must have: Programming scripting language, e.g.,PowerShell, Python and other programing languages will be added advantage to the position.
- Knowledge of EDR tools (CrowdStrike) and Perimeter security tools (Zscaler)
- Knowledge in DevOps tools like Ansible, Git and Grafana.
- Knowledge in Zero Trust Implementation
- Familiarity with Agile development practices and good software engineering practices
- Strong organizational skills with high attention to detail
- Excellent oral and written communication skills
