Site Reliability Engineer

About the Job

As a specialist in electronics and software for the past 20 years, in-tech is a dynamic, fast-growing engineering company headquartered in Munich, Germany employing around 2350 employees globally across 20 project locations in 8 countries.

in-tech develops innovative engineering solutions for the automotive, rail, aerospace, defence, and industrial sectors.

We are committed to a flexible, modern work culture and work-life balance. Our colour orange stands for liveliness, warmth, and dynamism. We value a strong team spirit, fresh ideas and a positive work culture. We call it the Orange Spirit! Since 2024, in-tech became a subsidiary of Infosys Ltd. This strategic partnership enables us to offer our customers even more comprehensive development and digitalisation services and a greater offshore capability.

We are looking for an experienced Site Reliability Engineer supporting MQ, NATS/Event Broker, you will be responsible for the stability and resilience of Mastercard's messaging backbone to join our customer location at Pune. If you're passionate about joining a growing and dynamic team with a company with a positive culture and team spirit, we'd love to connect with you!

Roles & Responsibilities

• Ensure high availability, performance, and resilience of MQ, NATS/Event Broker platforms across environments.
• Participate in on‑call rotations and provide hands‑on support during production incidents.
• Lead or contribute to incident triage, mitigation, and service restoration.
• Perform root cause analysis (RCA) and drive corrective and preventive actions to closure.
• Design, implement, and maintain monitoring, alerting, and dashboards to enable proactive detection.
• Support and govern production changes, including upgrades, patching, certificate renewals, and configuration changes.
• Assess operational readiness for changes and ensure rollback and validation plans are in place.
• Automate operational tasks and workflows to reduce manual effort and improve recovery times.
• Partner with application teams to support onboarding, scaling, and operational best practices.
• Create and maintain runbooks, SOPs, and operational documentation.
• Contribute to continuous improvement of reliability, observability, and operational processes.

Requirements

• Minimum 6 - 10 yrs of experience required.
• Experience supporting mission‑critical production systems with on‑call responsibility.
• Strong understanding of distributed systems and messaging platforms.
• Hands‑on experience with MQ, NATS/Event Broker, or similar middleware technologies.
• Experience with monitoring, logging, and alerting tools.
• Proficiency in at least one scripting or programming language (e.g., Python, Bash, Java).
• Solid knowledge of Linux, networking fundamentals, and system troubleshooting.
• Ability to troubleshoot complex, multi‑component issues under pressure.

Apply with us

If you have experience and team spirit and are looking for a great place to work, then start your job with us.

As part of our dedication to the diversity of our workforce, in-tech is committed to equal employment opportunity without regard for age, race, colour, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.