Who is Forcepoint
Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you're in the right place we want you to bring your own energy to help us create a safer world. All we're missing is you!
Site Reliability Engineer
Forcepoint is seeking a Site Reliability Engineer to join our Site Reliability Engineering Team. The SRE role will focus standardising key Site Reliability Engineering principles across Forcepoint products and help maintain world-class reliability of our services for our customers.
The SRE role actively targets risk to service availability for customers by partnering with Engineering and Operations teams leveraging modern observability tooling and service restoration methodologies focused on automation and infrastructure as code where possible.
The ideal candidate will have a broad background spanning both applications and infrastructure.They will have direct experience with multiple coding language, core SRE practices & design methodologies.
Job Description:
- Monitor, measure and improve the reliability, availability and scalability of Forcepoint products and infrastructure
- Engage in Incident response and participate in post-mortem analysis to investigate root cause and capture contributing factors for remediation
- Perform analytics on previous incidents and trend/usage patterns to better predict issues and take proactive actions
- Design and build custom tools as needed to support process optimization, challenging the status-quo and improving operational efficiency
- Participate in 24.7 rotational shifts & On-Call for handling production operation issues
- Identify manual routine operational practices and build robust automation capabilities using code and modern tools
- Review and create dashboards/reports for application telemetry and infrastructure health for pro-actively identifying performance constraints and bottlenecks
- Monitor product performance and availability, and provide feedback to develop, test, and implement robust monitoring, alerting, and logging solutions.
- Work collaboratively with software developers to promote best practices in reliability and operability, including code reviews and architectural discussions.
- Participate with stakeholders to monitor our products, ensuring that the products meet architecture & observability design requirements
Requirements:
- Strong understanding of cloud-based architecture and operations. Hands-on experience with Amazon Web Services is preferred.
- Experience in administration/build/management of Linux systems
- Foundational understanding of Infrastructure and Platform Technology stacks
- Strong understanding of Networking concepts and theories, such as different protocols (TCP/IP, UDP, routing protocols, etc), VLAN configuration, DNS, OSI layers, and load balancing
- Understanding of security architecture and certificate management
- Working knowledge of Infrastructure and Application monitoring platforms such as Grafana Cloud, Xymon, LibreNMS etc.
- Working knowledge of Incident Response and Alerting platforms such as PagerDuty, Opsgenie, XMatters etc.
- Understanding of the core DevOps practices (CI/CD pipeline, release management etc.)
- Ability to write code using any one modern programming language (Python, JavaScript, Ruby etc.). Additional scripting skills are preferred
- Configuration management platform understanding and experience (Chef/Puppet/Ansible)
- Prior experience in Cloud management automation tools (Terraform/CloudFormation etc.)
- Experience with source code management software and API automation is crucial
- Cloud certifications or equivalent experience is highly regarded
- Service availability oriented mindset with a pro-active approach to problem solving. An ideal candidate should be able to develop automated solutions to prevent recurring problems
- Possesses the ability and willingness to challenge the status-quo and optimize current procedures and processes
- Strong sense of ownership and an ability to drive cross-functional process improvement
- Possesses excellent inter-personal, written and verbal communications skills
- Analytical and logical approach to problem-solving and a willingness to automate repetitive tasks and reduce manual/re-active workload
- Ability and willingness to coach and mentor Team members and colleagues
