We are a perfect match if you..
- Have experience in Production Support / Cloud Support for SaaS products.
- Have a problem solving mindset and you go deep into the problems.
- You bring strong L2/L3-level technical expertise.
- You can independently troubleshoot, debug, and guide resolution for complex production issue.
Here's what your day would look like..
- Defining monitoring events for IDfy's services and setting up the corresponding alerts
- Responding to alerts, with triaging, investigating and resolving resolution of issues
- Learning about various IDfy applications and understanding the events emitted
- Creating analytical dashboards for service performance and usage monitoring
- Responding to incidents and customer tickets in a timely manner
- Occasionally running service recovery scripts
- Own the root cause analysis and long-term fixes—not just quick resolutions
We will get along if you..
Are a graduate with a minimum of 1 year of technical product support experience with following skills:
- Clear logical thinking and good communication skills.
- We believe in individuals who are high on ownership and like to operate with minimum management
- An ability to understand data and analyze logs to help investigate production issues and incidents
- Hands On experience of Cloud Platforms (GCP/AWS)
- Hands On experience of logs monitoring tool (Kibana, Stackdriver, CloudWatch)
- Experience in writing SQL is plus
- Knowledge of Scripting language like Elixir/Python is a plus
Above all, a mindset of continuous growth & learning and implement what you learn there might be technologies /tools that you might not know. You will learn those as a part of your on-job training.
