Job Description
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Middle SRE Operations Engineer to maintain reliability across a cloud-based SaaS platform. You'll handle live incidents, improve observability, and reduce toil through automation using Kubernetes, Terraform, Grafana, and AWS. Hands-on, execution-focused, with real ownership across CI/CD pipelines, GitOps workflows, and on-call rotations.
WHAT YOU WILL DO
- Monitor and support production and staging environments to ensure availability, performance, and stability;
- Respond to incidents, perform triage and root cause analysis, and contribute to remediation efforts;
- Participate in on-call rotations with defined SLAs;
- Handle operational requests from internal teams;
- Maintain and improve monitoring, alerting, dashboards, logs, and metrics;
- Support CI/CD pipelines, production releases, and GitOps workflows;
- Contribute to automation initiatives to reduce operational overhead;
- Maintain and improve Kubernetes-based infrastructure and containerized workloads;
- Support Infrastructure as Code practices and environment improvements.
MUST HAVES
- 2+ years of experience in Site Reliability Engineering, DevOps, or Production Operations;
- Experience with AWS supporting production environments;
- Experience supporting production SaaS applications ;
- Strong understanding of CI/CD systems (GitHub Actions, Jenkins, CircleCI);
- Experience with GitOps and Git fundamentals ;
- Experience using GitHub, Jira, and Confluence ;
- Experience with Kubernetes (EKS, kOps or similar);
- Experience with Docker and containerization ;
- Experience with observability tools (Grafana, Prometheus, Loki, PagerDuty);
- Proficiency in scripting (Bash, Python, or Go);
- Experience with Infrastructure as Code (Terraform, Helm);
- Ability to work within structured operational processes and SLAs;
- Strong written and verbal English communication skills;
- Self-driven with a growth mindset.
NICE TO HAVES
- AWS certifications such as Solutions Architect, DevOps Engineer, or SysOps Administrator;
- Experience with multi-tenant SaaS environments;
- Experience working in globally distributed teams;
- Familiarity with ChatOps practices;
- Experience improving monitoring quality and reducing alert fatigue.
PERKS AND BENEFITS
- Remote work & Local connection: Work where you feel most productive and connect with your team in periodic meet-ups to strengthen your network and connect with other top experts.
- Legal presence in India: We ensure full local compliance with a structured, secure work environment tailored to Indian regulations.
- Competitive Compensation in INR: Fair compensation in INR with dedicated budgets for your personal growth, education, and wellness.
- Innovative Projects: Leverage the latest tech and create cutting-edge solutions for world-recognized clients and the hottest startups.
