Introduction to IBM Cloud Networking Tribe
The IBM Cloud Networking Tribe is looking for a talented, innovative, and enthusiastic Software engineering professional to build the next generation of IAAS and ensure our customers success. The IBM Cloud Networking Tribe has a global cloud presence that continues to grow and expand its reach. Our Network Services engineering team is responsible for delivering virtual network services with top-notch performance, first-rate security, fail-safe reliability, and exceptional quality.
An IBM Cloud Network SRE Engineer will be the key individual responsible for:
- Troubleshooting customer issues.
- Building tools to improve reliability.
- Working with senior engineers/architects across teams to come up with RCA (Root Cause Analysis) for issues.
- Interfacing with customers to understand their use cases and building necessary tools to achieve this.
We are a global team, so communication skills (both verbal and written) are critical, as is flexibility to work with team members in other time zones.
Your Role and Responsibilities as a Site Reliability Engineer
As a Site Reliability Engineer, you will work in an agile, collaborative environment to build, deploy, configure, and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting to deploying the latest software updates and fixes.
Your primary responsibilities include:
- 24x7 Observability: Be part of a worldwide team that monitors the health of production systems and services around the clock, ensuring continuous reliability and optimal customer experience.
- Cross-Functional Troubleshooting: Collaborate with engineering teams to provide initial assessments and possible workarounds for production issues. Troubleshoot and resolve production issues effectively.
- Deployment and Configuration: Leverage Continuous Delivery (CI/CD) tools to deploy services and configuration changes at enterprise scale.
- Security and Compliance Implementation: Implementing security measures that meet or exceed industry standards for regulations such as GDPR, SOC2, ISO 27001, PCI, HIPAA, and FBA.
- Maintenance and Support: Tasks related to applying Couchbase security patches and upgrades, supporting Cassandra and Mongo for pager duty rotation, and collaborating with Couchbase Product support for issue resolution.
Education
- Required Education: Bachelor's Degree
- Preferred Education: Bachelor's Degree
Technical and Professional Expertise
- Required Technical and Professional Expertise:
- 8+ years of industry experience.
- Relevant experience of 8-12 years in development/automation.
- Strong programming/scripting experience in Shell, Perl, Golang, or Python.
- Strong experience working on cloud networking areas, with an understanding of troubleshooting latency issues, packet drops, and other network-related issues.
- Ability to scale and learn new areas.
- Preferred Technical and Professional Experience:
- Cloud Networking: Hands-on experience debugging/troubleshooting Networking issues and good experience on L3/L2 Protocols.
- Kubernetes/OpenShift: Strongly preferred experience in working with production Kubernetes/OpenShift environments.
- Automation/Scripting: In-depth experience with Ansible, Python, Terraform, and CI/CD tools such as Jenkins, IBM Continuous Delivery, ArgoCD.
- Monitoring/Observability: Hands-on experience crafting alerts and dashboards using tools such as Instana, New Relic, Grafana/Prometheus.
