Site Reliability Engineer

Who are we

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

Experience - 6 to 8 years

The Role

• Plan, manage, and oversee all aspects of a Production Environment
• Define strategies for Application Performance Monitoring, Optimization in Prod environment
• Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
• Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.
• Design, develop and standardize Monitoring and Alerting mechanism for the supported applications.
• Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
• Work with a global team spread across tech hubs in multiple geographies and time zones.
• Ability to share knowledge and explain processes and procedures to others.
• Able to perform on-call duties on a rotational basis.
• Occasional off hours work required.

Skills –

Must Have

• Linux
• Monitoring Tool - Splunk/Dynatrace or Other
• ITIL/ITSM
• Troubleshooting
• PL/SQL, SQL
• Jenkins
• CI/CD
• Groovy Scripting/Yaml/Shell Scripting
• Git/bit bucket
• Kubernetes
• AWS

Operations Skills:

• Production support leadership
• Runbook and support model creation
• Monitoring and alert strategy definition
• Disaster recovery and resiliency planning
• Deployment readiness validation
• Operational process design
• Service ownership mindset
• Continuous improvement and toil reduction
• root cause analysis and problem management