Site Reliability Engineer

Key Responsibilities

Triage and resolve break-fix issues across DevOps and platform tooling

Support CI/CD pipeline stability (failures, permissions, configuration issues)

Perform system health checks and ensure reliability of platforms

Provide Day-2 support for newly deployed tools and services

Execute onboarding activities (repos, pipelines, access management)

Assist developers with code quality and security scan issues

Maintain container-based development workflows (Docker)

Identify automation opportunities and leverage AI-assisted tools

Document runbooks, processes, and knowledge base artifacts

Collaborate with SRE, DevEx, QA, and application teams

Technology Stack

Azure DevOps (repos, pipelines)

CI/CD pipelines and Infrastructure-as-Code

Docker containers (JavaScript, Python)

Grafana or observability tools

SonarQube (code quality/security)

JFrog Artifactory

AI-assisted tools (e.g., GitHub Copilot)

Internal Developer Platforms

Qualifications

Experience supporting enterprise DevOps or developer platforms

Strong understanding of CI/CD pipelines and cloud-native tools

Experience in production/platform support environments

Knowledge of SRE principles and incident management

Ability to troubleshoot across multiple systems

Success Metrics

Measured by SLA adherence, incident resolution time, platform reliability, developer productivity, and customer satisfaction (CSAT).