Job Description
We are seeking an experienced IT professional with strong expertise in
network operations and infrastructure management. This role will focus on
WAN/LAN operations and network projects, while also supporting telephony systems, datacenter operations, and IT governance/security compliance
Responsibilities
Network Operations
- Manage On-Site Network Infrastructure Oversee core and access network devices like switches, routers, firewalls, Wi-Fi controllers, and Aps.
- Monitor network health, performance, and availability using NMS tools.
- Perform on-site troubleshooting for outages, latency issues, link flaps, and hardware failures.
- Coordinate upgrades, patches, and configuration changes with central network teams.
- Ensure physical infrastructure quality, including cabling, rack layouts, patch panels, and labeling.
- Maintain network documentation, topology diagrams, and asset inventory.
- Support expansion, relocation, or refresh of network hardware during projects.
- Ensure compliance with network security policies and access control standards.
- Work with ISPs, vendors, and site facility teams for connectivity and power-related dependencies.
- Provide on-site support during incident resolution, audits, and planned maintenance.
- Regular audits, port health checks, power & UPS dependencies, and environmental checks in network rooms.
- Regular Server Operation, like Patch upgrade and daily Server incident
- Knowing Data Center framework and internal connectivity.
Network Project Management
- Lead network deployment, migration, and refresh projects.
- Coordinate with vendors and internal teams for timely delivery.
Infrastructure & Telephony
- Oversee datacenter and co-location operations.
- Manage PRI lines, IP Phones, and IPCC systems.
IT Governance & Security
- Drive Change Management (CAB) and Incident Management processes.
- Ensure compliance with security frameworks (GRC, SCRP, MCRP) and support audits, BCP, and DR activities.
Automation & Reporting
- Utilize PowerApps for workflow automation and Power BI for dashboards and reporting.
Qualifications
- Bachelor's degree in IT or related field.
- 3+ years in network operations and infrastructure management.
- Strong knowledge of routing, switching, firewalls, and telephony systems.
- Familiarity with IT governance and security compliance.
- Preferrable - Hands-on experience with PowerApps and Power BI.
- Certifications: CCNA, ITIL preferred.
