Job Description

Responsibilities / Tasks:

Contribute to the development of CRM solutions for a contact center, integrating feedback from the Agile team and business sponsors.
Actively participate in SAFe processes, including PI Planning, daily standups, iteration reviews, and Innovation & Planning.
Adjust and adapt as necessary based on bi-weekly feedback from business sponsors.
Deliver new features to operational teams every 12 weeks and take part in system demonstrations.
Collaborate with the program management team, DevOps team, and other support teams to release new features to the production environment, adhering to an established change management process.
Independently handle deliverables such as design analysis and coding.
Monitor system performance and suggest improvements.
Address defects in the JIRA backlog, implementing these changes in the production system according to the established change management process.
If required, offer expert support in troubleshooting during critical production outages to minimize service interruptions.
Work with the product management team to define and collect ROI data for significant system enhancements.
Stay updated with new technologies and acquire necessary business knowledge.