SIAM specialist – Change & Release manager

Job purpose:

The Change & Release Specialist is a key member of the IT change management team, who is responsible for managing requests for change through their lifecycle. In addition, the individual in this role will assist with communication, Training, stakeholder engagement, and coaching the service managers, suppliers on the processes.

Roles & Responsibilities:

PRIMARY RESPONSIBILITIES for this position include but are not limited to the following.

• Enforce change compliance, working closely with technical and business teams in order to ensure changes are fully documented and approved prior to implementation
• Review all implemented change and/or release units to ensure they have met their objectives, both IT and business
• Create, manage, and coordinate the execution of Change Requests through Change Management process and the Change Advisory Board (CAB) meetings
• Participate in CAB meetings and represent changes to the board for approval
• Apply Change/Release/Problem Management best practices to drive continuous improvement and maintain process hygiene
• Meet with key members of the IT staff including Operations and Management, Solution, platform, and Configuration owner group to aid in change and problem analysis
• Work with the service manager to define performance goals and strategies
• Anticipate issues proactively and escalate to Change Manager as appropriate
• Monitor and support the change adherence with the established policies, processes, and procedures
• Produce metrics on established Key Performance Indicators (KPI s) and create Knowledge Base (KB) articles to share knowledge across team
• Efficiently and effectively responds to change requestor needs with a sense of urgency via email, chat or MS teams connect in a professional manner
• Ready to work in rotational shifts (if required)

Competency:

ITIL foundation with DevOps and Agile concepts/methodology understanding

ITSM tool knowledge, reporting and basic configuration - Service now, Remedy force etc.

Job specific skills:

Strong verbal and written communication skills with proven technical writing abilities

Proficiency with MS Word and MS Excel

Strong team player with excellent interpersonal skills

Ability to effectively manage multiple priorities with minimal supervision

Systematic, disciplined, and analytical approach to problem solving

Strong organization skills and attention to detail

Customer focused

Problem solving skills

Teamwork

KONE Technology and Innovation Unit (KTI) is where we combine the physical world - escalators and elevators - with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are based on emerging technologies.

KONE IT is a global team of expert professionals working along with business functions and area teams to develop new capabilities and enable new business opportunities. We are trusted partners of KONE business lines and functions to develop, transform, manage and run their information technology solutions. We support KONE in its digital transformation journey by introducing e.g. digital cloud-based IT services, artificial intelligence (AI) and automation to support productivity, business growth and technological disruption. Sustainability, curious mindset and innovation are at the core of everything we do, and this makes us an integral part of KONE's success.

Time management

Logical and critical thinking

Technical understanding (basic Infra and Application services)

Quick learner

Ready to adapt

Leadership

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