Dear Candidate,
We have a requirement for Shipping Manager for Isha Life, the work location will be Coimbatore. Please find below the details:
Job Responsibilities:
E-commerce Shipping (Primary)
- Oversee forward shipments to ensure timely pickups and deliveries.
- Monitor daily shipment movement and resolve escalations such as delays, misroutes, and TAT breaches.
- Review NDR cases daily and work with Customer Support to improve successful delivery rates.
- Track RTO and return shipments, ensure closure and minimise losses.
Courier Partner & Vendor Management
- Handle escalations with courier partners for false attempts, delivery issues, damaged/lost shipments, and claims.
- Conduct regular reviews on performance, cost, TAT adherence, and pickup quality.
- Maintain serviceability, pincode mapping, and allocation logic on the logistics platform.
Shipping Tools & Allocation Logic
- Manage logistics systems (Shiprocket Direct / Eshipz / others).
- Optimise courier allocation rules for cost, TAT, and reliability.
- Coordinate with tech/ERP teams for sync issues and improvements.
B2B & Export Shipping (Smaller but important part)
- Coordinate B2B/wholesale shipments with warehouse and transporters.
- Ensure documentation, packaging, and dispatch timelines are met.
- Support export shipments as the function grows.
Costing & Analysis
- Analyse courier bills, freight costs, weight discrepancies, and claims.
- Suggest cost optimisations without compromising service quality.
Team Leadership
- Supervise a shipping team of 34 members executing daily tasks.
- Ensure SOP adherence, training, task allocation, and performance tracking.
Reporting
- Maintain daily/weekly reports on:
- Delivery performance
- NDR/RTO status
- Courier scorecards
- Cost metrics
- Exception shipments
Skills/Competencies Required
- Strong hands-on experience in e-commerce shipping operations.
- Solid knowledge of NDR/RTO workflows and courier operations.
- Experience managing courier partners and resolving escalations.
- Good understanding of logistics tools, ERPs, and order flow.
- Proficiency in MS Office & Google Workspace; strong spreadsheet/reporting skills.
- Team management capability with disciplined follow-up and communication.
Interested candidates please forward your resume to [Confidential Information]
Regards,
Priya Rajan
