About Amadora
Amadora Ice Cream is a fast-growing, premium QSR ice cream brand known for warm service, high-quality products, and beautifully run stores. As we expand across Chennai, we're looking for aStore Managerwho can lead multiple outlets, build strong teams, and deliver exceptional customer experiencesevery single day.
The Role
As a Store Manager, you will ownend-to-end performance of an Amadora outletin Chennai. You'll be responsible for people, products, processes, and profits across stores, working closely with Operations, HR, Supply Chain, and Leadership. This is a high-ownership role for someone who thrives in fast-paced retail/QSR environments and loves building teams on the ground.
What You'll DoBusiness & Store Performance
- Oversee daily operations of 1-2 outlets(based on cluster size).
- Drivesales growth, footfall, conversion, and ticket sizeacross stores.
- Ensure consistent execution of brand standards inservice, hygiene, product quality, and visual merchandising.
- Analyze store KPIs and close gaps through actionable plans.
- Own P&L levers: wastage control, manpower productivity, and store-level costs.
Team Leadership & People Development
- Hire, train, coach, and retain high-performing store teams.
- Conduct regular store visits to lead from the floor and build culture.
- Ensure shift planning, roster discipline, and productivity targets.
- Create a strong bench ofShift Leads and Store Managers.
- Handle escalations and performance issues proactively and fairly.
Customer Experience
- Ensure every customer gets a delightful Amadora experience.
- Manage customer feedback loops and resolve escalations quickly.
- Build local store reputation through active engagement and consistency.
Operations & Compliance
- Ensure strict compliance withFSSAI, safety, hygiene, and audit standards.
- Monitor SOP adherence across stores (opening/closing, storage, batching, cash handling, etc.).
- Coordinate with central teams for smoothinventory, dispatch, and replenishment.
- Maintain accurate reporting and store documentation.
What We're Looking For
- 48 years of experiencein QSR / food retail / hospitality / caf chains, withstore management exposure.
- Proven track record of managingstore KPIs, team performance, and customer experienceat scale.
- Strong on-the-ground leadershipcomfortable being present across outlets daily.
- Excellent people management skills; able to motivate and develop frontline teams.
- Solid understanding of store profitability, wastage, and cost control.
- Comfortable with reporting, Excel/Sheets, and performance dashboards.
- Strong communication skills (Tamil + English preferred).
- High ownership mindset and the ability to thrive in a fast-growth environment.
Nice to Have
- Experience in premium QSR brands or dessert/ice cream formats.
- Exposure to new store launches and scaling operations quickly.
- Strong local market understanding of Chennai trade areas.
Location & Work Setup
- Location:Chennai
- Work Type:Full-time, on-site / field role
- Travel:Daily travel between outlets within assigned cluster
