Job Title: Shift Incharge
Function: Operations
Reporting To: Sr. Executive / AM - Operations
Location: Umargam
About Blue Dart Express India
Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India's logistics industry. We take pride in innovation,
Operational
- Responsible for all operational activities for DP/ Apex/Etail/International shipments, in terms of inbound, outbound and transit operations for the Air Hub
- Ensure timely and accurate connections of loads onto the approved air network
- Ensure timely and accurate dispatch of inbound loads from BDA /Commercial flights to the respective service centers
- Ensure timely, accurate and profitable delivery of all shipments to customers
- Manage all cases of network changes, delay, priority runs, misconnections etc. and communicate the same to the concerned PUD Centers / Service Centers
- Handle all exception cases for Apex shipments and ensure closure of the same in collaboration with relevant departments
- Handle all internal/ external communications during the shift for smooth operations
- Conduct daily staff briefings, including communication regarding any operational changes in the Apex shipments to the concerned staff employees
- Oversee the work of loaders, tally staff and carting staff at the Hub to ensure adherence to the operational workflows and Standard Operating Procedures (SOPs)
- Oversee vehicle placement at bays and supervise the carting and tally operations for shipments
- Ensure accurate input of data during the tally processes
- Monitor loading activities and ensure safe handling of shipments as per SOPs by loaders
- Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit Apex loads during the shift
- Monitor performance of staff for Apex operations and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally
People
- Provide direction, guidance and support to the employees to help them discharge their duties effectively
- Ensure capability building for the team
- Key Result Areas and Key Performance Indicators
S. No
Key Result Areas
Key Performance Indicators
Ensure service quality and excellence in the Air Hub for the Shipments
- Timely connectivity of inbound loads to the service centers (% compliance)
- % Stock lying at hub (SLAH) for the concerned product
- Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT)
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations)
- Number of instances of misroutes and misconnections
- Timely communication with origin in case of exceptions (% closure within TAT)
- Timely communication with service centers in case of any network delays, etc.
Ensure Network Health and capacity utilization in the Hub
- Adherence to network timelines ( number of instances of delays in arrival and departure schedules)
- % connectivity of shipments picked up within the cutoff times to scheduled BDA flights
Ensure Performance Driven Culture
- Adherence to Performance Management system timelines and guidelines
Support Employee Capability Building
- % Key positions within team with identified successors / potential successors
