SharePoint Support Lead

Why Mizuho

At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and richer work experience than a boutique firm or an established giant could offer alone.

It's the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have the same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world.

Role Purpose:

Own production support for SharePoint-based platforms and applications, acting as the primary interface between support, engineering, and business stakeholders.

Key Responsibilities:

• Administer and support enterprise SharePoint Online (and supported hybrid integrations), including tenant configuration, site lifecycle, storage, and service health.
• Enforce SharePoint access controls, permission models, and segregation-of-duties (SoD) / least-privilege standards.
• Provide operational oversight and governance for Power Automate production environments, including environment separation, connector usage, and flow monitoring.
• Lead intake, triage, escalation, and resolution of SharePoint/Power Platform incidents, requests, and problems through ServiceNow.
• Coordinate incident response with Microsoft vendors, internal platform/infrastructure teams, and business stakeholders; drive root-cause analysis and permanent fixes.
• Maintain audit-ready documentation (runbooks, access models, admin role definitions, escalation procedures) and support audit evidence and remediation actions.
• Act as the global operational point of contact; communicate service health, risks, and trends; provide oversight to the Pune support team in a follow-the-sun model.
• Ensure operational readiness for new solutions/workflows before onboarding into RTB support, including minimum documentation, monitoring, and ownership requirements.
• Drive continuous improvement by identifying recurring issues and recommending governance, process, and platform stability enhancements.

Required Skills

• Extensive experience administering and supporting SharePoint Online and hybrid environments.
• Hands-on experience with Power Automate including flow monitoring, troubleshooting, and governance.
• Strong background in production support, escalation handling, and ITSM / RTB models.
• Experience working with ServiceNow for support intake and tracking.
• Proven ability to support platforms in regulated environments with audit expectations.
• Strong documentation, process discipline, and operational ownership mindset.

Organization Overview:

Mizuho Global Services (MGS), Pune is an integral part of Mizuho Financial Group, one of the world's leading financial institutions with a strong global presence across the Americas, EMEA, and Asia. Based in India, MGS Pune supports Mizuho's international businesses by delivering high-quality, scalable, and resilient services across multiple functions.

MGS Pune plays a critical role in driving operational excellence, standardization, and innovation for Mizuho Americas. By combining deep domain expertise with strong process, technology, and analytical capabilities, it partners closely with regional and global teams to support corporate and investment banking, capital markets, and corporate services functions, while adhering to the highest standards of risk management, regulatory compliance, and control.

MGS Pune offers competitive compensation and benefits package aligned with industry standards and local market practices.

MGS Pune is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace.

Employment is subject to applicable background verification checks in accordance with Indian laws and company policies.