Job Description
Role: SFDC ServiceMax Developer
Exp level: 5 -12 years
The SFDC Senior ServiceMax Developer is responsible for designing developing
and optimizing enterprisegrade ServiceMax solutions on the Salesforce platform This
role focuses on deep handson development configuration and performance
optimization of ServiceMax modules to support complex field service operations
such as work orders assets contracts preventive maintenance and mobile workforce
enablement
Key Responsibilities
ServiceMax Development Customization
Develop and customize ServiceMax solutions on Salesforce including
Work Orders Service Orders Service Activities
Installed Products Assets and Product Hierarchies
Contracts Entitlements SLAs
Preventive Maintenance and Scheduled Services
Configure and customize ServiceMax business rules workflows and
automation
Extend ServiceMax functionality using Apex Triggers Classes Batch
Queueable
Lightning Web Components LWC
Salesforce Flows and automation tools
Customize technician and dispatcher experiences to improve service
execution
Technical Design Architecture Support
Translate business and functional requirements into scalable ServiceMax
technical designs
Partner with Architects and Functional Consultants on solution architecture
Design efficient data models considering large asset bases and service
history
Ensure adherence to Salesforce and ServiceMax best practices
Optimize system performance and handle high data volumes
Integrations Data Migration
Design and implement integrations with external systems such as
ERP SAP Oracle JD Edwards etc
Inventory Parts and Warranty systems
Implement integrations using REST SOAP APIs
Platform Events
Middleware MuleSoft preferred
Support data migration from legacy FSM systems into ServiceMax
Ensure data integrity and reconciliation across systems
Agile Delivery Collaboration
Participate in sprint planning backlog grooming and estimations
Provide technical guidance during implementation and enhancement phases
Work closely with BAs QA Product Owners and Release teams
Conduct code reviews and mentor junior developers
Testing Deployment Support
Write unit tests and achieve required Salesforce code coverage
Support SITUAT defect resolution and performance testing
Assist with CICD deployments and environment management
Provide L2L3 production support and root cause analysis
Maintain technical documentation and handover assets
Required Skills Experience
Salesforce ServiceMax Technical Skills
5 years of handson Salesforce development experience
3- 5 years of strong handson experience with ServiceMax on Salesforce
Expertise in Apex Triggers Async processing Lightning Web Components
LWC
Salesforce Flows and automation
Deep understanding of ServiceMax data model and processes
Asset management contracts and maintenance plans
Strong knowledge of Salesforce security limits and performance tuning
Field Service Domain Knowledge
Strong understanding of Field Service Management FSM concepts
Breakfix and preventive maintenance
Asset lifecycle management
Technician scheduling and dispatch
SLA and entitlement based service
Experience with largescale field service organizations
Tools DevOps
Salesforce DX and Salesforce CLI
CICD tools Git GitHub Bitbucket Azure DevOps
Agile tools Jira Azure DevOps Confluence
Skills
Mandatory Skills :Salesforce Apex, Salesforce Lightning Web Components (LWC),
Salesforce ServiceMax
This job is provided by Shine.com
