Job Description

Job Requirements

Salesforce Production Support

Location :Chennai, Hyderabad

Years of Experience: 3+ Years

Shift : Rotational Shift ( Night including )

Skills: Salesforce , Production Support

Job Summary: We are seeking a Senior Salesforce Production Support Lead to serve as the primary technical authority driving platform resilience, business continuity, and operational stability across our enterprise Salesforce environments in India. This senior role is positioned at the intersection of local offshore delivery teams, global business units, and IT leadership, managing complex L2/L3 escalations, system availability, continuous improvement, and seasonal platform upgrades.

Responsibilities

Manage L2/L3 production support operations, driving quick turnaround times and resolution for high-priority technical escalations within defined SLAs.
Command Major Incident Management (MIM) calls for critical outages, leading cross-functional squads across India and global locations through swift recovery and thorough Root Cause Analysis (RCA).
Orchestrate seamless Salesforce seasonal releases, platform upgrades, critical security updates, and hotfixes with zero unplanned business operational downtime.
Monitor overall platform health, governing governor limits, API usage thresholds, asynchronous job queues, and storage capacities across all production orgs.
Oversee enterprise middleware integrations, monitoring real-time API syncs, batch data pipelines, and third-party tools to prevent end-to-end data processing failures.

Mandatory Skills