Why UKG
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work mattersand so do you.
Job Summary
Company Overview
Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures.. Ready to be inspired Learn more at www.ukg.com/careers
Description
The Services Operations Specialist is a customer-facing position responsible for assisting clients with Welcome Phase launch activities, including gathering data, system confirmation information, risk analysis, and project team reviews. The position requires evaluating documentation, activation data, and identifying areas where Microsoft 365 and AI capabilities can improve processes. Knowledge of basic Payroll/HR principles and the ability to motivate and direct customers is required.
Essential Duties and Responsibilities: (other duties may be assigned)
- Partner with Sales Operations and Business Development for accurate project setup.
- Participate in internal and external operational planning.
- Participate in various committees on behalf of Project Operations.
- Contribute to project budget review meetings and communications.
- Creation, management, and retention of change orders.
- Ensure compliance with corporate standards and internal company processes.
- Serve as expert with PSA tools; provide first-line PM process support.
- Provide guidance to Project administrators.
- Use financial data to drive performance improvement.
- Research and resolve escalated account issues.
- Process senior leadership requests and time adjustments.
Secondary Responsibilities
- Participate in team meetings and support cross-functional collaboration.
- Attend calls across time zones as required.
- Collaborate with Resource Deployment, Credit & Collections, Order Management, Finance, Technology & Information, and Field Enablement.
Required Qualifications
- 1-3 years of post-secondary education or relevant experience.
- 2+ years in operations or professional services.
- Minimum 1-3 years in a software sales/service organization.
- Excellent communication, organization, and follow-up skills.
- Ability to work under tight deadlines in a dynamic environment.
- Proficiency in Microsoft Office and web-based applications.
Required Skills
AI Skills & Competencies:
- Experience using Microsoft 365 AI tools including Chat GPT, Copilot, Power Automate, Power BI, etc.
- Ability to identify process gaps and implement AI-driven automation.
- Experience with AI-based data validation, pattern detection, and operational insights.
- Ability to interpret AI-generated outputs and provide insights.
- Strong aptitude for learning emerging AI capabilities.
Certinia PSA Tool Skills
- 2+ years experience with Certinia PSA Tool.
- Proficiency in project setup, resource assignment, milestone tracking, and timecard validation.
- Ability to troubleshoot PSA issues and support PMs.
- Experience generating project financials, utilization reports, and dashboards.
- Strong understanding of PSA workflows, integrations, and data validation.
Interpersonal Skills
- A demonstrated ability to work with people in all levels of the organization to ensure cross-team functionality.
- Detail oriented; able to identify, prioritize and solve problems effectively.
- High self-motivation, responsibility, and emotional flexibility to achieve results.
- Able to work in a diverse, global environment.
- Must be organized and can multi-task in a fast-paced and demanding environment.
- Proficiency in Microsoft Office and an ability to learn other software applications as required of the position. This position also requires the ability to navigate and use web-based applications.
Company Overview
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [Confidential Information]
