Position: Services Operations Administrator
We are seeking a highly organized and proactive professional to support and streamline services operations. This role plays a key part in maintaining operational accuracy, improving service workflows, and ensuring seamless coordination between teams.
Key Responsibilities
- Manage time-tracking tools, review timesheets, and prepare utilization reports.
- Monitor, categorize, and assign service tickets while improving workflow efficiency.
- Maintain operational documentation and provide system training to team members.
- Support accurate data flow for billing, payroll, and project tracking.
Requirements
- 2+ years of experience in Operations, Project Coordination, or Administrative roles.
- Experience with time-tracking, PSA, or CRM tools.
- Strong Excel and data analysis skills.
- Non-technical background is acceptable.
- Excellent English communication skills (written and verbal).
- Comfortable operating laptops and working on ticketing or system-based platforms.
- Good coordination, attention to detail, and problem-solving abilities.
