Services Delivery Manager (Professional services Team)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Services Delivery Manager (Professional Services Team) based in India.

As a Services Delivery Manager, you'll lead operational delivery across a professional services organisation supporting enterprise cybersecurity projects throughout India. You'll oversee consultants delivering complex security implementations, migrations, upgrades, and customer engagements. The role combines people leadership, resource planning, delivery governance, customer management, and operational strategy in a fast-paced environment. You'll work closely with customers, sales, solution engineering, technical support, and delivery teams to ensure successful project outcomes. You'll also drive consultant development, utilisation, certification, and career progression while identifying opportunities to strengthen service offerings. A key part of the role involves managing critical escalations and ensuring effective communication and resolution across stakeholders. This is an opportunity to shape delivery excellence while helping enterprise customers achieve their security objectives.

Accountabilities

• Operational Leadership: Lead day-to-day operational delivery activities across the India Professional Services project delivery organisation, ensuring projects and customer engagements are executed effectively.
• Resource Planning: Develop and execute personnel and resource management plans, balancing consultant capacity, project requirements, utilisation, and business objectives.
• Consultant Development: Identify skills gaps and development opportunities, support career progression, conduct regular 1:1 meetings, and mentor consultants to strengthen team capabilities.
• Certification & Technical Growth: Drive initiatives that maintain and increase consultant technical certifications and ensure the team has the skills required for current and future delivery needs.
• Customer Relationships: Build and maintain strong relationships with customers, partners, sales teams, solution engineers, and other internal stakeholders.
• Escalation Management: Own customer escalations end-to-end, coordinating with customers, sales, solution engineering, technical support, and consultants to drive timely resolution.
• Delivery Governance: Establish and improve operational cadence, reporting structures, project delivery processes, and governance practices to improve consistency and quality.
• Service Development: Identify opportunities to enhance existing professional services offerings and contribute to the development of new services that increase customer value.
• Stakeholder Leadership: Act as a key delivery partner to sales leadership, maintaining regular communication, alignment, forecasting, and execution across customer engagements.
• Critical Delivery Support: Support major customer cutovers, weekend activities, enterprise deployments, and other high-priority delivery requirements when necessary.
• Operational Forecasting: Lead resource forecasting, capacity planning, utilisation management, and escalation planning across the India delivery organisation.
• Continuous Improvement: Proactively identify operational challenges and implement improvements to delivery processes, reporting, service quality, and team effectiveness.
• Recruitment: Support the recruitment and hiring of professional services consultants and contribute to building a strong technical delivery organisation.
• Decision-Making: Demonstrate strong leadership presence by driving discussions, making informed operational decisions, resolving conflicts, and ensuring agreed actions are completed.
  
  

Requirements

• Leadership Experience: Proven experience managing teams of technical consultants, engineers, or other technical professionals.
• Professional Services: Experience in professional services, technical delivery, consulting, or enterprise technology environments.
• Customer Management: Strong customer service skills with demonstrated experience managing enterprise customer relationships and complex situations.
• Escalation Management: Proven ability to manage customer escalations, coordinate multiple stakeholders, and drive issues through to resolution.
• Project & Delivery Management: Strong project management and quality-control skills, with an understanding of delivery governance, operational processes, and reporting.
• Resource Management: Strong experience in resource planning, capacity management, utilisation, forecasting, and operational planning.
• Leadership & Mentoring: Ability to coach, mentor, and develop team members while identifying skills, promotion, and career-development opportunities.
• Stakeholder Management: Excellent ability to collaborate with sales, solution engineering, technical support, customers, partners, and delivery teams.
• Decision-Making: Comfortable managing conflicts and making clear operational decisions in high-pressure and time-sensitive situations.
• Communication: Excellent written and verbal communication skills, with the ability to lead discussions and communicate effectively with technical and business stakeholders.
• Organisation: Strong teamwork, attention to detail, organisational skills, and the ability to manage multiple priorities in a dynamic environment.
• Cybersecurity Knowledge: Experience with enterprise cybersecurity environments is desirable.
• Technical Expertise: Experience with relevant security technologies is advantageous, particularly Maestro, VSX, VPN, CloudGuard, and related enterprise security solutions.
• Delivery Experience: Experience managing firewall migrations, enterprise security implementations, upgrades, or large-scale technology delivery engagements is highly desirable.
• Technology Experience: Familiarity with the partner company's security technologies is preferred.
• Operational Mindset: Proactive, innovative, commercially aware, and focused on continuous improvement and high-quality delivery.
  
  

Benefits

• Remote-friendly working environment.
• Opportunity to work in a fast-paced global cybersecurity environment.
• Leadership role with significant responsibility for professional services delivery and operational performance.
• Opportunities to mentor and develop technical consultants and future leaders.
• Exposure to complex enterprise security implementations, migrations, upgrades, and customer engagements.
• Collaboration with cross-functional teams including sales, solution engineering, technical support, and professional services.
• Opportunities to contribute to service development and continuous improvement initiatives.
• Professional development and technical certification opportunities.
• Dynamic and collaborative team environment.
• Opportunity to work on high-impact customer projects and complex cybersecurity challenges.
  
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether

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