Job Title - Services bFS E2E & ERP specialist
Experience - 8-10 yrs
Location - Bangalore (Hybrid)
Job Purpose
- Services Business at Schneider Electric is a 3 B+ business with strong growth ambitions.
- To enable this acceleration, Services Business is performing a Global transformation of its operating model, processes and digital capabilities.
- The bFS E2E & ERP specialist ensures that digital platforms operate as one coherent ecosystem by proactively tracking and resolving issues that arise in the communication between systems, while acting as a key liaison between platform owners, technical teams, and business stakeholders to maintain smooth, reliable, and fully aligned endtoend processes.
- More specifically, bFS is the Field Service Management platform built on Salesforce platform (ServiceMax).
Key Responsibilities
- Within the Services capability of the Schneider Digital / End to End Customer Relationship practice, you will be responsible to deploy the required digital enablers related to bFS program for services, fully integrated in an End-to-End manner.
- As such, you will coordinate with all digital streams required to make the bFS deployment project a success, across various countries and business units such as Power, Industry, Secure Power, and Digital Energy Services businesses.
More specifically your responsibilities are to:
- Lead the bFS E2E integration, in close collaboration with all the stakeholders.
- Ensure the business requirements are well captured and considered.
- Assemble supervise the design, build and test of the solution, across the different platforms to deliver the bFS E2E functionalities (bFO, CPQ, SAP ERP, bFS, etc).
- Act as a key integrator with strong end-to-end process knowledge of service journeys, service flows, and cross-platform interactions.
- Capture, challenge, and consolidate business requirements, ensuring they are fully considered and translated into integrated digital solutions.
- Lead and coordinate gap analysis activities, identifying integration (and when applicable functional and process) gaps across systems and service flows.
- Drive gap resolution in collaboration with business, IT, and digital stream owners, ensuring alignment with target end-to-end solutions.
Requirements
Qualifications / Experience:
- Bachelor/Master of Engineering degree
- In-depth knowledge of the Services business
- Previous experience of working with ERPs (SAP R3) and integration
- Knowledge to Salesforce platform (fka Force.com) is a must. Knowledge of Servicemax is a strong plus.
- Knowledge of CPQ (Oracle CPQ) is preferred
- Experience in working with multi-technology integrated systems and ability to manage integration and communication between systems and teams.
- Proven successful experience and track record in large scale business transformation, as well as global program and project management.
- Work experience with global stake holders to plan project phases and deployment timelines with technical and business teams.
- Work as an interface between business and various teams from different technologies for issue resolution and continuous improvement.
Skills:
- Fluent English
- Strong analytical and synthesis skills
- Initiative to uncover and solve problems proactively.
- Tech-savvy professionals, with a deep knowledge of how technology works to achieve business goals.
- Strong interpersonal skills, with ability to communicate and convince at various levels of the organization, and in a multicultural environment.
Travel requirements for the job - < 10%
