This position of is an essential key to entire Services operation and deals with challenges, growth and contributing to a dynamic team. Role is to lead the countrywide team of commercial back-office staff operation covering Services Revenue planning, backlog management, collections from different services activities. This services in Power Services, Secure Power, Digital Power Industry domains. Position offers direct responsibility of mid-size team of techno-commercial staff comprises of Commercial executives, cash collectors with below key responsibilities -
Accountable for delivering business goals /results revenue, billing, backlog tracking, shipment plans
To create drive annual billing plan, forecast, material other resource planning.
To deliver high class customer experience measured through NSS Score at various service delivery touch points
To deliver monthly/qrtly/annual revenue plan with > 95% accuracy
Close coordination with PMO, ETO factories, Logistics, Supply Chain for ensuring timely shipments, custom clearance coordination
Securing financial taxation governance by ensuring no deviations
Contract management by adhering various terms conditions as per Organization working rules with customers, suppliers auditors
Services goods receipt timely pay-out to suppliers
Participating in CPP gate reviews decisions as Execution SME to secure risk opportunities, mitigation plans for risk envisaged.
Setting up seamless internal process - Take over from Tendering, Scheduled Gates review with Site execution, Proper handing over to service warranty team at closure
AR - Sales/Collection by providing on time documentation resolving execution related issues in collection
Ensure that the baseline documentation is produced, maintained, made available to all parties concerned and effectively used
Conducting periodic review with Sales, VSSR, PMO, GSC other internal stake holders on revenue delivery plan
Liable for identifying actions to avoid, mitigate various delivery risk by forecasting techniques, evaluating trends predicting risks in projects
Managing commercial team for activities like customer invoicing, revenue planning/forecasting, supplier s payment other transactions
Track Improve various internal processes from Sales Order to collect including cycle time reduction, ERP reporting, Digitization of manual steps
Participating in various statutory internal audits achieve improvement action plans
Key KPIs
Revenue growth with predictability
Days-sales-outstanding
Inventories resource forecasting
Cost monitoring control
Sales to Collection cycle time reduction
100% compliance to Internal finance controls
Qualification
Graduate with 15-18 years exposure of Service delivery (Recurring), Spares management Projects execution cycle
Good understanding of business cycle Order to revenue cost cash flow, Project Management, ERP reporting
Decision making, analytical / Negotiation / Communication skills, result oriented, capability to lead a mid-scale team
Knowledge Hands-on experience on Oracle, SAP, bFO, Tableau will be given preference
Reporting to:
Services Operations Director
Job Location
Gurgaon however profile includes 20% travel to customer locations/Regional offices
