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Services Assistant Manager - Corporate Services - Executive Service Center - Pune
Job Description
Summary
Position Summary
Key Role Description
The Assistant Manager – Executive Service Center is a people and operations leader within the Enterprise Operations Xcellence (EOX) team, responsible for leading approximately 30-40 Executive Experience Coordinators who provide integrated administrative and office experience support to Partners, Principals, and Managing Directors (PPMDs). This role ensures consistent, high-quality, and seamless service delivery across US and USI teams by balancing workforce capacity, setting clear performance expectations, coaching team members, resolving operational issues, and building trusted relationships with PPMDs, US and USI Managers, and Executive Service Center (ESC) stakeholders.
The successful candidate will serve as the shift lead and subject matter expert for Executive Service Center processes, Deloitte business knowledge, tools, policies, service standards, and escalation pathways. This position requires sound judgement, strong communication, a collaborative leadership style, and the ability to lead teams effectively in both virtual and in-person environments.
Work you'll do
As a Services Assistant Manager, Corporate Services on the Executive Service Center team, you will be responsible for:
The Executive Service Center (ESC) team delivers integrated administrative and office experience support to Partners, Principals, and Managing Directors (PPMDs), helping enable efficient day-to-day operations across the organization. Within Enterprise Operations Xcellence (EOX), the team focuses on consistent, high-quality service delivery, operational discipline, and a seamless support experience across US and USI stakeholders. This team works in a fast-paced, highly collaborative environment and partners closely with business leaders, managers, and cross-functional support teams to address evolving service needs. The Assistant Manager role helps strengthen team performance, service quality, and workforce effectiveness while supporting a culture of accountability, development, and client service.
Location: Pune, India
Shift Timings: Evening and night shifts aligned with US business hours, including 6:00 PM to 3:00 AM, 7:00 PM to 4:00 AM, or 9:00 PM to 6:00 AM IST, based on business requirements.
Qualifications
Required:
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 367656
Position Summary
Key Role Description
The Assistant Manager – Executive Service Center is a people and operations leader within the Enterprise Operations Xcellence (EOX) team, responsible for leading approximately 30-40 Executive Experience Coordinators who provide integrated administrative and office experience support to Partners, Principals, and Managing Directors (PPMDs). This role ensures consistent, high-quality, and seamless service delivery across US and USI teams by balancing workforce capacity, setting clear performance expectations, coaching team members, resolving operational issues, and building trusted relationships with PPMDs, US and USI Managers, and Executive Service Center (ESC) stakeholders.
The successful candidate will serve as the shift lead and subject matter expert for Executive Service Center processes, Deloitte business knowledge, tools, policies, service standards, and escalation pathways. This position requires sound judgement, strong communication, a collaborative leadership style, and the ability to lead teams effectively in both virtual and in-person environments.
Work you'll do
As a Services Assistant Manager, Corporate Services on the Executive Service Center team, you will be responsible for:
- Leading, engaging, and developing a team of approximately 30-40 Executive Experience Coordinators across virtual and in-person environments
- Managing daily work allocation, staffing coverage, schedules, leave planning, and shift handoffs to support accurate and timely service delivery
- Monitoring quality, productivity, responsiveness, compliance, and stakeholder feedback; providing coaching, documenting performance, and addressing employee matters
- Serving as the shift lead and subject matter expert for Executive Service Center processes, tools, policies, service standards, and escalation pathways
- Building relationships with PPMDs, US and USI Managers, and cross-functional support teams while identifying workflow improvements and supporting business continuity
The Executive Service Center (ESC) team delivers integrated administrative and office experience support to Partners, Principals, and Managing Directors (PPMDs), helping enable efficient day-to-day operations across the organization. Within Enterprise Operations Xcellence (EOX), the team focuses on consistent, high-quality service delivery, operational discipline, and a seamless support experience across US and USI stakeholders. This team works in a fast-paced, highly collaborative environment and partners closely with business leaders, managers, and cross-functional support teams to address evolving service needs. The Assistant Manager role helps strengthen team performance, service quality, and workforce effectiveness while supporting a culture of accountability, development, and client service.
Location: Pune, India
Shift Timings: Evening and night shifts aligned with US business hours, including 6:00 PM to 3:00 AM, 7:00 PM to 4:00 AM, or 9:00 PM to 6:00 AM IST, based on business requirements.
Qualifications
Required:
- Bachelor's degree in any discipline
- 8+ years of professional experience in people management, service delivery operations, shared services, executive support, customer service, or a corporate operations environment
- Experience leading teams of comparable scale, including workflow management, staffing, performance management, and coaching
- Experience managing service delivery, quality management, escalation management, and continuous improvement activities
- Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams
- Ability to work evening and night shifts aligned with US business hours
- Must be legally authorized to work in India
- Experience supporting PPMDs, executives, or senior leaders in a large, complex, or matrixed professional services organization
- Knowledge of Deloitte's businesses, operating model, internal systems, service channels, and administrative support processes
- Experience leading teams across US and USI locations or other cross-time-zone environments
- Experience using workforce, workflow, reporting, or performance management tools
- Experience supporting service transformation, process standardization, change management, or operational improvement initiatives
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 367656
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