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The ESM Service Portfolio Analyst supports the Product Owner in managing all functional requirements related to Service Portfolio Management for the PepsiCo Enterprise Service Management process and platform (ServiceNow). The role facilitates gathering the requirements for Service Portfolio Management across S&T and non-S&T , partnering with transformation and capability ESM teams to deliver the requirements, and managing the ongoing continuous improvement of the Service Portfolio management process and solution.
Service Portfolio Management: Collaborate with Portfolio Owners to create, modify, and update sub-portfolios, ensuring alignment with organizational objectives.,
Service Design Coordination: Work closely with Service Owners to design and create new services and service offerings, facilitating innovation and service excellence.,
Service Lifecycle Management: Coordinate with Service Owners and Service Delivery Owners to modify or retire existing services and offerings, maintaining relevance and efficiency.,
Relationship Establishment: Establish and manage relationships of service offerings with a) catalog items (liaison with Service Design, Service Owner, GPO Service Request) b) application services (for technical services) (Liaison with APM & Enterprise Architecture) c) impacted sectors (Liaison with Service Owners & Delivery Managers) d) anchor markets, and (Liaison with Service Owners, Sect,
Performance Reporting Support: Assist in service performance reporting by ensuring delivery teams are associating offerings with incidents, cases, changes, requests, and other transactional processes to ensure comprehensive monitoring. a) Liaison with Service Performance GPO, respective process GPOs, ESM Leads and POCs ,CMDB
Audit Compliance: Address Correctness, Completeness, and Compliance (CCC) tasks for services and offerings based on Configuration Management Database (CMDB) audit health rules. a) Work with Service Business Analysts from all S&T transformation & Capability teams b) Work with IT CMDB GPO
Minimum 10 years of experience in Service Now
Minimum 2-3 year's experience in CMDB related activities
Must be a ServiceNow Practitioner
Minimum 2-3 years experience in Service Mapping or CSDM
PepsiCo, Inc. is an American multinational food, snack, and beverage corporation headquartered in Harrison, New York, in the hamlet of Purchase. PepsiCo's business encompasses all aspects of the food and beverage market. It oversees the manufacturing, distribution, and marketing of its products. PepsiCo was formed in 1965 with the merger of the Pepsi-Cola Company and Frito-Lay, Inc. PepsiCo has since expanded from its namesake product Pepsi Cola to an immensely diversified range of food and beverage brands. The largest and most recent acquisition was Pioneer Foods in 2020 for $1.7bn [3] and before that it was the Quaker Oats Company in 2001, which added the Gatorade brand to the Pepsi portfolio and Tropicana Products in 1998.
Job ID: 149142063
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