Job Title :ServiceNow OMT Implementation Consultant
Experience : 5 to 10 Years
Location : Any Location / Hybrid
Role Summary
We are seeking a ServiceNow Order Management for Telecom (OMT) Implementation Consultant with hands-on experience in designing, configuring, and implementing telecom order management solutions on the ServiceNow platform. The candidate will work closely with telecom business stakeholders, architects, and delivery teams to implement end-to-end Order-to-Activate (O2A) processes, integrate OSS/BSS systems, and deliver telecom digital transformation initiatives.
Key Responsibilities
- Implement ServiceNow Order Management for Telecom (OMT) solutions for telecom service providers.
- Configure customer orders, product orders, and service orders within ServiceNow.
- Design and implement order decomposition, orchestration, and fulfillment workflows.
- Collaborate with business teams to gather and analyze telecom order management requirements.
- Integrate ServiceNow with CRM, OSS, BSS, billing, inventory, and provisioning systems.
- Configure Flow Designer, IntegrationHub, and telecom process workflows.
- Support SIT, UAT, deployment, and post-production stabilization activities.
- Prepare solution documentation, process flows, and implementation artifacts.
Mandatory Skills
- ServiceNow Order Management for Telecom (OMT)
- Telecom Service Management (TSM)
- ServiceNow CSM (Customer Service Management)
- Telecom OSS/BSS Concepts
- Order Decomposition
- Order Fulfillment
- Order Orchestration
- Flow Designer
- IntegrationHub
- REST API Integration
- ServiceNow Platform Configuration
- JavaScript and ServiceNow Scripting
