Job Description

Techno-Functional Project Manager – ServiceNow (SOM/OMT/SOMT)

Experience

12+ years of total IT experience
Minimum 5 years of hands-on experience managing ServiceNow implementation programs
Immediate to short joiners preferred

Location

Bangalore, Chennai, Hyderabad, Navi Mumbai

Role Summary

We are looking for a highly experienced and result-oriented Techno-Functional Project Manager with strong expertise in ServiceNow implementations, particularly across SOM (Service Order Management), OMT (Order Management for Telecommunications), and SOMT modules. The ideal candidate should possess a blend of project management, functional consulting, stakeholder management, and technical delivery expertise, with the ability to drive complex multi-vendor programs from initiation through successful go-live.

Key Responsibilities

Lead end-to-end ServiceNow implementation and transformation programs.
Drive delivery of ServiceNow solutions with focus on ITSM, SOM, OMT, and SOMT capabilities.
Manage project scope, timelines, budgets, risks, dependencies, and resource planning.
Coordinate with business stakeholders, product owners, architects, development teams, and vendors to ensure successful execution.
Manage multiple vendors and cross-functional teams in a complex delivery environment.
Track project progress, dependencies, and deliverables using Jira and Agile project management methodologies.
Conduct governance meetings, steering committee reviews, and executive status reporting.
Ensure adherence to project management best practices, quality standards, and compliance requirements.
Drive issue resolution, risk mitigation, and escalation management.
Support solution design discussions and provide techno-functional guidance throughout the project lifecycle.
Ensure successful user adoption, deployment planning, and transition to support teams.

Required Skills & Experience

ServiceNow Expertise

Strong experience in ServiceNow implementation and delivery.
Hands-on understanding of:
ServiceNow ITSM
Service Order Management (SOM)
Order Management for Telecommunications (OMT)
SOMT Modules
Experience working on telecom or enterprise workflow transformation projects is highly desirable.

Project Management

Proven track record of managing large-scale ServiceNow implementation programs.
Strong stakeholder and executive management skills.
Experience handling distributed teams and multi-vendor delivery models.
Expertise in Agile, Scrum, and Hybrid delivery methodologies.

Tools & Technologies

Jira
Confluence
ServiceNow Platform
Agile Project Management Tools
Reporting & Governance Tools

Soft Skills

Self-driven and highly accountable.
Strong leadership and decision-making capabilities.
Excellent communication and stakeholder management skills.
Ability to work in a fast-paced environment with minimal supervision.
Strong problem-solving and conflict resolution skills.

Preferred Qualifications

ServiceNow Certifications (CSA, CIS, ITSM, Telecom-related certifications preferred).
PMP, PRINCE2, Certified Scrum Master (CSM), SAFe, or equivalent certifications.
Experience in telecom, managed services, or large enterprise transformation projects.

Ideal Candidate Profile

A seasoned Project Manager who combines strong ServiceNow techno-functional expertise, delivery leadership, and multi-vendor program management experience. The candidate should have a proven ability to manage complex ServiceNow transformation initiatives, preferably within telecom or large enterprise environments, while ensuring business outcomes, delivery excellence, and stakeholder satisfaction.

Notice Period: Immediate / 0-30 Days Preferred.

Experience: 15+ Years