Job Tittle : ServiceNow Technical Lead/ Solution Architect
Experience: 7+ years
Location : Bangalore , Hyderabad , Pune , Noida , Mumbai , Kolkata , Gurugram , Chennai , Jaipur
Work Model: Hybrid
Overview
We are looking for an experienced ServiceNow Technical Lead to own technical delivery, lead a team of ServiceNow developers, and work closely with clients, architects, business analysts, and development teams to deliver scalable ServiceNow solutions.
Key Responsibilities
- Lead and mentor a team of ServiceNow developers, providing technical direction and conducting design/code reviews.
- Own end-to-end technical delivery across enhancements, implementations, integrations, upgrades, and production support.
- Participate in client requirement discovery, blueprinting, solution design, estimation, and technical planning.
- Translate business requirements into technical solutions, user stories, and development tasks.
- Design and customize complex workflows and ServiceNow applications.
- Drive development, testing, peer reviews, deployments, regression testing, and release activities.
- Develop and maintain technical documentation and development standards.
- Support ServiceNow instance upgrades, cloning, sub-production testing, and production deployments.
- Troubleshoot critical production issues and provide effective solutions under pressure.
- Collaborate with the ServiceNow COE on best practices, knowledge sharing, training, and continuous improvement.
Mandatory Skills
- Strong hands-on experience in ServiceNow Development.
- Proven experience as a ServiceNow Technical Lead, preferably in client-facing projects.
- ServiceNow CSA certification plus at least one mainline Implementer certification such as CSM, HRSD, ITSM, GRC/IRM, etc.
- At least one greenfield ServiceNow implementation.
- Strong hands-on experience with JavaScript, debugging, scripting, and deployment using Update Sets.
- Experience with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes and ACLs.
- Strong knowledge of ServiceNow APIs, Service Portal and platform configuration.
- Experience integrating ServiceNow with third-party applications using REST, SOAP and IntegrationHub/ Flow Designer.
- Strong understanding of ServiceNow scripting and integration best practices.
- Experience with deployments from lower environments to Production.
- Hands-on experience with cloning and upgrades.
- Excellent communication, stakeholder management, analytical and problem-solving skills.
Good To Have
- Experience with Service Mapping, S2P, FSO Dispute or other ServiceNow modules. Exposure to Azure DevOps, TFS, Jira or Rally will be an added advantage.
What Makes This Role Interesting
This is not just a development role. It is an opportunity to take technical ownership of ServiceNow solutions, influence architecture and development practices, mentor engineers, and work directly with clients on complex platform transformation initiatives.
If you are someone who can move beyond building in ServiceNow to owning how ServiceNow should be designed, delivered, governed and evolved, this could be the next challenge worth exploring. 
