Job Description
ServiceNow Technical Delivery Manager (TDM)
Role Summar
yWe are seeking an experienced ServiceNow Technical Delivery Manager (TDM) with deep expertise in the ServiceNow platform and a proven track record of leading large-scale enterprise deliveries. The ideal candidate will have exceptionally strong experience in ServiceNow Strategic Portfolio Management (SPM), Custom Application Development, Integrations, and end-to-end project delivery, with the ability to manage stakeholders, drive technical teams, and ensure successful business outcomes
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Key Responsibiliti
esDelivery & Program Manageme
- ntLead end-to-end delivery of ServiceNow implementation, enhancement, and transformation program
- s.Manage project scope, timelines, budgets, risks, dependencies, and resource allocatio
- n.Establish and drive delivery governance, project reporting, and stakeholder communicatio
- n.Ensure successful delivery aligned with business objectives, quality standards, and client expectation
- s.Manage multiple concurrent projects and coordinate cross-functional teams across business and technology function
s.ServiceNow Solution Leadersh
- ipProvide technical and functional leadership across ServiceNow initiative
- s.Drive solution design and implementation for ServiceNow SPM and related platform capabilitie
- s.Oversee development of custom applications using ServiceNow App Engin
- e.Lead integration strategy and execution with enterprise applications, cloud platforms, and third-party system
- s.Ensure adherence to ServiceNow architecture, development standards, and platform best practice
s.Stakeholder & Client Manageme
- ntAct as the primary point of contact for business, client, and executive stakeholder
- s.Conduct governance meetings, including Weekly Status Reviews (WSR), Monthly Status Reviews (MSR), and Steering Committee (SteerCo) meeting
- s.Manage escalations, risks, and issue resolution to ensure delivery succes
- s.Collaborate with business teams to translate requirements into scalable ServiceNow solution
s.Required Skills & Experien
- ce10+ years of overall IT experience with at least 5+ years in ServiceNow delivery leadership role
- s.Strong hands-on and delivery experience in ServiceNow Strategic Portfolio Management (SPM), including Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Development, and Portfolio Plannin
- g.Proven experience delivering enterprise-scale ServiceNow programs from inception through production suppor
- t.Strong experience in ServiceNow Custom Application Development (App Engine) and platform extensibilit
- y.Extensive experience designing and delivering ServiceNow integrations using REST/SOAP APIs, Integration Hub, MID Server, and third-party enterprise application
- s.Demonstrated ability to lead technical teams, architects, developers, and business stakeholder
- s.Strong understanding of ServiceNow platform architecture, governance, release management, and best practice
- s.Excellent stakeholder management, communication, leadership, and problem-solving skill
s.Preferred Qualificatio
- nsServiceNow Certified System Administrator (CSA
- ).ServiceNow Certified Implementation Specialist (CIS-SPM) or equivalent ServiceNow certification
- s.ITIL Foundation certificatio
- n.Experience working in global enterprise environments and managing distributed delivery team
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