ServiceNow Technical Consultant

The ServiceNow Technical Consultant with 3 - 5 year's experience will work complex technical development, implementation, configuration, and portal engineering across the Now Platform. This role requires strong hands-on capabilities in core platform development, advanced scripting, integrations, ACL security, data model configuration, and deep portal engineering (Employee Center and Customer Service Management). , with a preference for candidates who hold ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) credentials with an excellent communication skills.

NOTE - This role requires 3 days WFO in Hyderabad Location

WHAT YOU WILL DO:

Technical Implementation & Delivery: Lead hands-on development and implementation across core platform applications, custom scoped apps, and portal experiences following best practices.

-Requirement Translation: Translate functional and business requirements into scalable technical solutions across ServiceNow product lines such as ITSM, CSM, HRSD, ITOM, SPM, or custom App Engine solutions. Core Platform Engineering: Write, test, and debug complex Server-side and Client-side scripts, Script Includes, Business Rules, Flow Designer flows, Integration Hub actions,

Workspace components, and UI Policies.

-Integrations: Design, build, and maintain REST/SOAP API integrations between ServiceNow and external enterprise systems, cloud platforms, and middleware tools.

-Portal & UI Development: Develop, customize, and maintain Employee Center and CSM Service Portals, including custom widget development, Unified Taxonomy configuration, dynamic pages and search optimization.

-Quality & Best Practices: Adhere to platform standards for code quality, scoped app architecture, CMDB data integrity, CI/CD alignment, and upgrade-safe extensibility (minimizing unnecessary customizations).

-Technical Leadership & Peer Mentorship: Conduct peer code reviews, assist in technical design discussions, troubleshoot complex issues, and mentor junior developers and consultants on engineering best practices.

Core technical skills

-Strong hands-on proficiency in JavaScript, Server-side & Client-side scripting, HTML, CSS, Angular Provider, REST/SOAP web services, and API-led integrations.

-In-depth understanding of Now Platform mechanics, including Data Model design, ACLs and security models, Update Sets/App Repository, Flow Designer, and IntegrationHub.

-Experience delivering solutions across core ITSM and at least two additional product lines (e.g., CSM, HRSD, ITOM, ITAM, SPM, or App Engine).

-Solid understanding of platform performance optimization, upgradeability, and out-of-the-box (OOTB) capability preservation.

Employee Center and CSM portal expertise

-Employee Center: Hands-on experience configuring Employee Center experiences, including Unified Taxonomy, Dynamic Topic Pages, Mega Menus, Curated Experiences, Quick Links, and search configuration.

-CSM & Service Portal: Hands-on experience building portal experiences using Service Portal and Configurable Portal widgets, page creation, widget configuration, and Portal Data Lists.

-Widget Strategy: Proficiency in widget strategy—utilizing OOTB base widgets, cloning widgets for controlled enhancements, and writing custom HTML/CSS/Client Script/Server Script widgets when required.

-Portal Search & Navigation: Practical knowledge of portal search configuration, User Criteria, content targeting, and performance tuning for high-traffic portal pages.

QUALIFICATIONS AND SKILLS:

3 -5 years of hands-on ServiceNow development, configuration, and implementation experience.

-Proven track record as a Developer on enterprise ServiceNow engagements.

-Strong experience in custom app development, third-party integrations, and Service Portal / Employee Center builds.

-Practical knowledge of software development lifecycle (SDLC), Agile practices, and update set / application repository release management.

Leadership & behavioral traits

-Strong technical problem-solving skills with a focus on delivering clean, maintainable code.

-Clear verbal and written communication skills to articulate technical solutions to peers and technical leads.

-Collaborative team player capable of guiding junior team members and handling technical execution independently.

CERTIFICATIONS:

Strongly desired

-Certified System Administrator (CSA).

-Certified Application Developer (CAD).

-Two or more Certified Implementation Specialist (CIS) certifications aligned to major product lines such as CSM, HRSD, or ITSM.

-Architecture Excellence accreditation, where relevant to current CTA pathway requirements.